Wahaj Butt
Collection Supervisor
Lahore
Summary
To obtain a position offering challenging responsibilities and opportunities for continuing professional development
Overview
7
7
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Team Lead – DU Telecom
First Solution Management Services (Debt settlement organization)
Lahore
06.2021 - 04.2023
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing Daily tasks.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Supervise team performance for collection and provide guidance for better results.
- Conducting refresher training session weekly basis on client requirements
- Conducting training sessions to new hire staff on “System navigation” "Collection Techniques", "Effective Communication" and "Time Management"
Debt Collector – DU Telecom
First Solution Management Services (Debt settlement organization)
Lahore
02.2021 - 05.2021
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Updated customer accounts and CRM with interactions, payments and personal information.
Debt Collector - Dubai Islamic Bank UAE
First Solution Management Services (Debt settlement organization)
Lahore
01.2020 - 01.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Establishing contact with skip tracing customer via social sites and local government websites
- Developed strong relationships with customers to foster timely payments and account resolution.
- Negotiation for rescheduling and restructuring debt
- Raise settlement for approvals from bank
- Communication with HR/Pay roll for confirming employment status, EOSB status
- Handling legal activities such as criminal case release, paid fines etc
Collection Supervisor
First Solution Management Services (Debt settlement organization)
Lahore
07.2018 - 12.2019
- Supervised staff of collectors, monitoring phone calls and Emails and provide guidance for better result
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Trained new employees on collection methods, documentation requirements and performance strategies.
- Oversaw daily posting of payments to customer accounts.
- Prepare data for dialer campaigns on daily basis and make sure to execute them in proper way.
- Make analysis for monthly projection of recovery.
- Generated and mailed updated statements monthly and processed demand letters.
Collection Officer
First Solution Management Services (Debt settlement organization).
Lahore
12.2015 - 06.2018
- Keep track of assigned accounts to identify outstanding debts.
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines of payment plans
- Handle questions or complaints, investigate and resolve discrepancies.
- Create trust relationships with debtors when possible to avoid future issues.
- Oversaw daily posting of payments to customer accounts.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Alert superiors regarding debtors unwilling or unable to pay when necessary
- Documented all daily collections and delinquent account activities by uploading information to company's database.
Education
Matriculation - Arts
Jadeed Dastgir Ideal High School
Gujranwala Pakistan 01.2005 - 01.2007
I.Com -
Punjab College
Gujranwala Pakistan 01.2007 - 01.2009
BBA - Finance
Superior University Lahore
Lahore Pakistan 01.2010 - 01.2014
MBA - Banking & Financial
National College of Business Administration & Econ
Lahore Pakistan 01.2014 - 01.2015
Skills
Team leadership and coaching
undefinedCertification
Train the Trainer (DU)
Timeline
Train the Trainer (DU)
04-2022
Team Lead – DU Telecom
First Solution Management Services (Debt settlement organization)
06.2021 - 04.2023
Debt Collector – DU Telecom
First Solution Management Services (Debt settlement organization)
02.2021 - 05.2021
Debt Collector - Dubai Islamic Bank UAE
First Solution Management Services (Debt settlement organization)
01.2020 - 01.2021
Collection Supervisor
First Solution Management Services (Debt settlement organization)
07.2018 - 12.2019
Collection Officer
First Solution Management Services (Debt settlement organization).
12.2015 - 06.2018
MBA - Banking & Financial
National College of Business Administration & Econ
01.2014 - 01.2015
Brand activation of Daily Nai Baat
08-2011
“7Th QAT (quality assurance test) conducted by Punjab Education Endowment Fund and Azra Naheed Research and Development Center”
08-2010
BBA - Finance
Superior University Lahore
01.2010 - 01.2014
I.Com -
Punjab College
01.2007 - 01.2009
Matriculation - Arts
Jadeed Dastgir Ideal High School
01.2005 - 01.2007
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