Wahaj Butt
Collection Supervisor
Lahore
Summary
To obtain a position offering challenging responsibilities and opportunities for continuing professional development
Overview
7
7
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Team Lead – DU Telecom
First Solution Management Services (Debt settlement organization)
Lahore
06.2021 - 04.2023
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing Daily tasks.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Supervise team performance for collection and provide guidance for better results.
- Conducting refresher training session weekly basis on client requirements
- Conducting training sessions to new hire staff on “System navigation” "Collection Techniques", "Effective Communication" and "Time Management"
Debt Collector – DU Telecom
First Solution Management Services (Debt settlement organization)
Lahore
02.2021 - 05.2021
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Updated customer accounts and CRM with interactions, payments and personal information.
Debt Collector - Dubai Islamic Bank UAE
First Solution Management Services (Debt settlement organization)
Lahore
01.2020 - 01.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Establishing contact with skip tracing customer via social sites and local government websites
- Developed strong relationships with customers to foster timely payments and account resolution.
- Negotiation for rescheduling and restructuring debt
- Raise settlement for approvals from bank
- Communication with HR/Pay roll for confirming employment status, EOSB status
- Handling legal activities such as criminal case release, paid fines etc
Collection Supervisor
First Solution Management Services (Debt settlement organization)
Lahore
07.2018 - 12.2019
- Supervised staff of collectors, monitoring phone calls and Emails and provide guidance for better result
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Trained new employees on collection methods, documentation requirements and performance strategies.
- Oversaw daily posting of payments to customer accounts.
- Prepare data for dialer campaigns on daily basis and make sure to execute them in proper way.
- Make analysis for monthly projection of recovery.
- Generated and mailed updated statements monthly and processed demand letters.
Collection Officer
First Solution Management Services (Debt settlement organization).
Lahore
12.2015 - 06.2018
- Keep track of assigned accounts to identify outstanding debts.
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines of payment plans
- Handle questions or complaints, investigate and resolve discrepancies.
- Create trust relationships with debtors when possible to avoid future issues.
- Oversaw daily posting of payments to customer accounts.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Alert superiors regarding debtors unwilling or unable to pay when necessary
- Documented all daily collections and delinquent account activities by uploading information to company's database.
Education
Matriculation - Arts
Jadeed Dastgir Ideal High School
Gujranwala Pakistan 01.2005 - 01.2007
I.Com -
Punjab College
Gujranwala Pakistan 01.2007 - 01.2009
BBA - Finance
Superior University Lahore
Lahore Pakistan 01.2010 - 01.2014
MBA - Banking & Financial
National College of Business Administration & Econ
Lahore Pakistan 01.2014 - 01.2015
Skills
Team leadership and coaching
Individual and team goals
Inter personal and analytical skills
Passion and Integrity towards Work
Certification
Train the Trainer (DU)
Timeline
Train the Trainer (DU)
04-2022
Team Lead – DU Telecom
First Solution Management Services (Debt settlement organization)
06.2021 - 04.2023
Debt Collector – DU Telecom
First Solution Management Services (Debt settlement organization)
02.2021 - 05.2021
Debt Collector - Dubai Islamic Bank UAE
First Solution Management Services (Debt settlement organization)
01.2020 - 01.2021
Collection Supervisor
First Solution Management Services (Debt settlement organization)
07.2018 - 12.2019
Collection Officer
First Solution Management Services (Debt settlement organization).
12.2015 - 06.2018
MBA - Banking & Financial
National College of Business Administration & Econ
01.2014 - 01.2015
Brand activation of Daily Nai Baat
08-2011
“7Th QAT (quality assurance test) conducted by Punjab Education Endowment Fund and Azra Naheed Research and Development Center”
08-2010
BBA - Finance
Superior University Lahore
01.2010 - 01.2014
I.Com -
Punjab College
01.2007 - 01.2009
Matriculation - Arts
Jadeed Dastgir Ideal High School
01.2005 - 01.2007