Hi, I’m
Wahaj
Operations & Property Management Specialist (Residential • Commercial • Short-Term Rentals • Real Estate • Remote)
Summary
Proactive Remote Property Management Specialist with 5+ years of experience supporting residential and commercial portfolios across the U.S.. Certified in Customer Service (Upwork), I believe strong property management starts with clear, consistent communication—acting as the reliable point of contact and trusted eyes and ears for owners and landlords. I’m known for being responsive, detail-oriented, and calm under pressure, combining empathy with operational accuracy to keep properties running smoothly, tenants informed, and owners confident in their remote operations.
Overview
5
years of professional experience
Work History
R. Emmett Holdings LLCColumbus, OH (Remote)
Assistant Property Manager
10.2024 - 09.2025
Job overview
- Directed day-to-day operations of a 60-unit residential portfolio, overseeing leasing, maintenance coordination, tenant relations, and basic accounting to maintain strong occupancy and operational stability.
- Led full-cycle leasing operations, including vacancy marketing, inquiry management, property showings, applicant screening, and preparation of compliant lease agreements in accordance with Fair Housing standards.
- Managed move-in and move-out processes, conducting inspections, documenting unit conditions, coordinating turnovers, and ensuring accurate security-deposit reconciliation within required timelines.
- Oversaw maintenance operations and vendor management, dispatching work orders, tracking completion, and providing clear, timely communication to tenants and ownership.
- Administered Section 8 / Housing Choice Voucher units, coordinating inspections, responding to compliance requirements, and ensuring ongoing adherence to program guidelines.
Vanguard Property ManagementSan Francisco, CA (Remote)
Assistant Maintenance Coordinator
06.2023 - 08.2024
Job overview
- Provided remote administrative and operational support to property managers and agents across 250+ residential and commercial properties, supporting daily property and office operations.
- Managed tenant and owner communications via phone, email, and online portals, responding to inquiries, routing requests, and maintaining accurate interaction records within the PMS.
- Assisted with leasing administration, including application processing, lease preparation, renewals, and move-in/move-out coordination in accordance with company policies and timelines.
- Supported maintenance coordination and accounting operations by logging work orders, scheduling vendors, following up on completion, and documenting service activity in property management systems.
- Assisted with property accounting tasks within the PMS, including rent posting, invoice entry, expense tracking, ledger maintenance, and reconciliation support to ensure accurate financial records.
Nesbitt RealtyVirginia, USA (Remote)
Administrative Assistant
09.2022 - 05.2023
Job overview
- Provided remote administrative and operational support to property managers and agents across 250+ residential and commercial properties, supporting daily property and office operations.
- Managed tenant and owner communications via phone, email, and online portals, responding to inquiries, routing requests, and maintaining accurate interaction records within the PMS.
- Assisted with leasing administration, including application processing, lease preparation, renewals, and move-in/move-out coordination in accordance with company policies and timelines.
- Supported maintenance coordination by logging work orders, scheduling vendors, following up on completion, and documenting service activity in property management systems.
- Assisted with property accounting tasks within the PMS, including rent posting, invoice entry, expense tracking, ledger maintenance, and reconciliation support to ensure accurate financial records.
Education
FAST National UniversityLahore, Punjab, Pakistan
Bachelor of Science from Computer Science
04.2001
University Overview
- Recipient of Brain of Lahore, 2021
Skills
Residential Portfolio Management (Single-Family & Multi-Unit)
Commercial Portfolio Management
Leasing Administration & Fair Housing Compliance
Tenant & Owner Communication
Move-In / Move-Out Coordination
Security Deposit Reconciliation
Rent Posting & Late Fee Management
Basic Property Accounting
Section 8 / Housing Choice Voucher Administration
Work Order Management (Routine & Emergency)
Preventive & Recurring Maintenance
Invoice Verification & Bill Entry
Guest Communication
Calendar & Booking Support
Review & Reputation Management
Listing Creation & Optimization
Property Showings Coordination
CRM & Lead Pipeline Management
Market Research & Administrative Support
Certification
Upwork Skill Certification - Customer Service
Earlier Experience
- Delivered remote property management support across residential and mixed-use portfolios, assisting with leasing workflows, maintenance coordination, tenant communications, and owner support.
- Supported short-term rental (Airbnb-style) operations, including guest communication, issue resolution, turnover coordination, cleaner/vendor scheduling, and calendar support.
- Provided real estate operations assistance to agents and investors, including CRM management, listing administration, document coordination, lead tracking, and transaction support.
- Conducted leasing and sales outreach through inbound inquiry handling and outbound calling, qualifying leads, scheduling showings, and maintaining CRM/PMS records.
- Assisted with make-ready and unit turnover operations, coordinating vendors, utilities (setup, transfers, interruptions), inspections, and readiness timelines.
- Supported property accounting and financial administration within PMS platforms, including rent posting, invoice entry, expense tracking, and ledger accuracy.
- Provided operations, project, and virtual assistant support, including task tracking, SOP execution, workflow coordination, calendar management, and cross-team communication.