Syed Muhammad Ahmed Shah
Sales Manager
Summary
Dynamic Senior Sales Manager with a proven track record at TFG Solutions, excelling in sales operations and customer engagement. Adept at leveraging strong communication skills to deliver tailored solutions, driving customer satisfaction and boosting sales performance. Recognized for fostering team development and achieving significant results in business growth.
Overview
7
7
years of professional experience
Work History
Senior Sales Manager
TFG Solutions
02.2023 - 03.2025
- Assisted in recruiting, training, and onboarding new team members
- Skilled at engaging customers, identifying their needs, and delivering tailored solutions that boost satisfaction and sales performance.
Senior Sales Manager
Apex Global
11.2021 - 12.2022
- Results-driven customer service agent with hands-on experience supporting Verizon Fios and DTV services, including billing, technical troubleshooting, and account management.
- Handled inbound calls for Verizon customers regarding DTV service issues, billing questions, and plan upgrades
- Recognized as “Agent of the Month” for 3 consecutive months for excellent service quality.
Senior Agent
Hello International
09.2020 - 10.2021
- Strong communicator with a focus on patient advocacy, compliance, and HIPAA guidelines.
- Skilled in managing high call volumes, resolving claim issues, and working with healthcare providers and insurance carriers.
Ibex
Customer Service Officer
03.2018 - 04.2019
- Skilled at resolving customer inquiries efficiently while maintaining a high level of professionalism and empathy.
Education
Master of Arts - International Relations
Karachi University
Karachi 04.2001 -
Bachelor of Arts - International Relations
Karachi University
Karachi 04.2001 -
Skills
Sales tracking
Communication Skills
Sales operation
Business development
Timeline
Senior Sales Manager
TFG Solutions
02.2023 - 03.2025
Senior Sales Manager
Apex Global
11.2021 - 12.2022
Senior Agent
Hello International
09.2020 - 10.2021
Ibex
Customer Service Officer
03.2018 - 04.2019
Master of Arts - International Relations
Karachi University
04.2001 -
Bachelor of Arts - International Relations
Karachi University
04.2001 -
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