Vishal Daud Jamal Khokhar
Waukonda
Summary
Dynamic professional with a proven track record in dispatching and customer communication, honed at Smart Gear Logistics. Excelled in fostering team collaboration and enhancing customer satisfaction, achieving significant improvements in dispatch efficiency. Skilled in cash handling and relationship building, with a commitment to maintaining DOT compliance and delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Logistics Supervisor
Smart Gear Logistics
07.2023 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Enhanced customer satisfaction by establishing clear and efficient communication protocol.
- Provided customers with information on products and services.
Cashier
Butera Market
07.2020 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Dollar Tree Stores
09.2020 - 02.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Handled cash with high accuracy and took care to check bills for fraud.
Field Coordinator
National Commission for Justice & Peace Pakistan
11.2018 - 11.2019
- Collaborated with local stakeholders to address community concerns.
- Coordinated multiple field projects by organizing schedules and resources.
- Prepared detailed reports on field activities for management review.
- Advocacy of organization's missions and goals
- Preparation of monthly expense report
CSR
Trinity Technologies
04.2017 - 06.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Education
Bachelor of Arts - Journalism
University of Sargodha
Sargodha, Pakistan03-2018
Skills
- Dispatching
- Customer communication
- DOT compliance
- Multiple project coordination
- Cash handling
- Payment processing
- Refunds and exchanges
- Cash drawer balancing
- Payment collection
- Customer focus
- Complaint handling
- Relationship building
- Employee performance reviews
- Maintenance recordkeeping
- Fleet dispatching
- Customer service
- Call center experience
Languages
Punjabi, Urdu, Hindi
Native language
English
Upper intermediate
B2
Timeline
Logistics Supervisor
Smart Gear Logistics
07.2023 - Current
Cashier
Dollar Tree Stores
09.2020 - 02.2021
Cashier
Butera Market
07.2020 - 05.2023
Field Coordinator
National Commission for Justice & Peace Pakistan
11.2018 - 11.2019
CSR
Trinity Technologies
04.2017 - 06.2018
Bachelor of Arts - Journalism
University of Sargodha
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