Summary
Overview
Work History
Skills
Accomplishments
Software
Interests
Reading, Writing, Outing, Movies, Bike Riding
Timeline
Generic
VIMAL PATEL

VIMAL PATEL

Hotelier
Karachi,Sindh

Summary

Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over six years of guest service experience in hospitality industry.

Friendly guest service professional offering six years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in guest services executive roles with training in [Aloha, Wishnet, Transight, Id's Fortune next, Devaj].

Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.

Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Guest Services Executive position.

Ready to help team achieve company goals.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Guest Service Executive

Marriott Hotel
05.2023 - Current
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Greeted guests upon arrival and offered assistance.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Provided guest assistance and recommendations for tourist attractions.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Handled customer complaints to satisfy and retain guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Cluster Reservation Officer

Avari Tower, Hotel
09.2022 - 05.2023
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Trained new staff members in customer service techniques and hotel operations.
  • Developed and maintained positive relationships with guests for satisfaction.

Shift Manager

OPTP
08.2020 - 08.2022
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Trained and mentored new employees to maximize team performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Scheduled staff to establish adequate coverage during peak business hours.

Corporate Business Executive

Dreamworld Resort, Hotel & Golf Club
07.2018 - 07.2020
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Crew Leader

McDonald's
04.2016 - 06.2018
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Trained employees in time management and proper ways to complete job duties.
  • Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Analyzed customer feedback to identify areas for improvement in service delivery.

Guest Service Representative

SYBIRD Call Center.
03.2016 - 03.2016
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.

Skills

    Guest Check-In

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 28 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

ALOHANET

TRANSIGHTNET

WISHNET

DEVEJNET

ID'S FORTUNE NEXTNET

Interests

Bike Riding

Reading

Writing

Watch Movies

Social Media

Cricket

Outing

Reading, Writing, Outing, Movies, Bike Riding

Remember, even though I don’t experience these activities firsthand, I’m here to chat about them and share in the joy of your adventures!

Timeline

Guest Service Executive

Marriott Hotel
05.2023 - Current

Cluster Reservation Officer

Avari Tower, Hotel
09.2022 - 05.2023

Shift Manager

OPTP
08.2020 - 08.2022

Corporate Business Executive

Dreamworld Resort, Hotel & Golf Club
07.2018 - 07.2020

Crew Leader

McDonald's
04.2016 - 06.2018

Guest Service Representative

SYBIRD Call Center.
03.2016 - 03.2016

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