E-commerce
Hi, I’m
VAQAR HUSSAIN KHAN
Banking & Insurance Professional
Mississauga
Summary
Senior banking professional with over 20 years of diversified retail banking and wealth management experience in local and international markets. Dynamic, futurist and result-driven leader with a stellar track record of leading and enhancing team’s capabilities to deliver client focused business solutions, create seamless customer experience combined with strategic vision which drives business growth. This includes broad based experience in Branch Banking, Wealth Management, Bancassurance, Distribution Partnerships, Product Management & Marketing.
Overview
20
years of professional experience
8
years of post-secondary education
Work History
SILKBANK LIMITEDKarachi
Head of Bancassurance
01.2021 - Current
Job overview
- Drive insurance distribution strategies across all channels, working with key stake holders to plan, manage, lead and direct business focus to achieve revenue and profit targets whilst implementing industry and regulatory standards.
- 25% Year on Year revenue growth during FY 21-22
- Identify insurance product needs for all customer segments across all channels, product and segment managers, develop appropriate and innovative products and offerings in collaboration with Insurance Partners
- Significantly increased customer retention levels whilst maintaining minimal deal claw backs & manage persist ency
- Active management of overall Insurance P&L and other financials such as Persist ency, Commission, Budgets,
- Projections & Marketing
- Ensure robust risk management and compliance model for insurance business across client segments in line with local regulations and internal policies
- Identify training gaps and plan product & sales training programs in collaboration with insurance partners to strengthen and grow channel capacity
- Plan and execute marketing and promotional sales campaigns to uplift business performance
- Role also entails management of deposit products portfolio with insurance offerings and recommendations to improve specifications and performance.
- Collaborated with clients to develop customized insurance & investment products.
- Gained extensive knowledge in data entry, analysis and reporting
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Proved successful working within tight deadlines and fast-paced environment
- Demonstrated high level of initiative and creativity while tackling difficult tasks
Silkbank LimitedKarachi
Business Manager Deposit Product
02.2017 - 12.2020
Job overview
- Manage overall deposit portfolio of bank of Rs. 180 Billion and drive revenue and growth targets with dedicated 84 branches and leveraged acquisition channels for distribution of insurance products.
- Responsible for managing and introducing new deposit and ensure differentiated and value added product offerings.
- Strengthen governance structure and align with central bank regulations and bank wide implementation of robust processes.
- Roll out staff training programs for employees, arrange engagement sessions and build strategic business partners.
Leverage digital banking platform to enable Islamic banking products and solutions. - Responsibilities includes leading function such as Bancaassurance, Product Development, Social Media & Marketing Initiatives, Deposit Mobilisation, Digital Innovation, and Customer Satisfaction & Quality.
- Developed strong communication and organisational skills through working on group projects
- Developed strong organisational and communication skills through coursework and volunteer activities
- Gained strong leadership skills by managing projects from start to finish
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Demonstrated strong organisational and time management skills while managing multiple projects
Strategic Business Consulting Group (SBCG)Karachi
Head of Learning & Development
06.2016 - 02.2017
Job overview
- Determine learning and development needs, partnering with institutional clients in effort to improve organisational performance and effectiveness.
- Identifying gaps pertinent to leadership, sales management, customer experience and skill development.
- Recommend solutions to align business goals with organisational designs.
- Conducted specialised training's and workshops for various banks for their branch sales staff in area of Sales Management, Channel Optimisation, Bancassurance & Service Excellence.
- Worked flexible hours across night, weekend and holiday shifts
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Organised and detail-oriented with strong work ethic
BankIslami Pakistan LimitedKarachi
Head of Insurance Business
02.2015 - 05.2016
Job overview
- Responsible to develop & deliver insurance distribution strategy for retail customers across all businesses of the bank with over 300+ branches nationwide.
- Negotiate, finalise and build effective revenue streams for Bank to generate Non Funded Income for attainment of business goals.
- Conducted training's on product knowledge to raise awareness and understanding of proposition and product launches.
- Significantly increased customer retention levels while maintaining minimal deal claw backs, manage persist ency & customer complaints.
- Liaise with internal and external stake holders, business partners for front end staff readiness, training's & certifications.
- Plan and executed various marketing campaigns, planned incentives for sales team, and determined staff development and training needs.
- Ensured compliance with key regulatory and bank level requirements & certifications.
KASB Bank LimitedKarachi
Head of Wealth Management
08.2012 - 02.2015
Job overview
- Piloted and operational entire wealth management segment including on-boarding various insurance service providers (ISP) to facilitate distribution of banc assurance products.
- Partnered with KASB Funds for distribution of mutual funds through banks distribution network.
- Prepared annual budget, business planning models, and sales forecasts.
- Facilitated seamless wealth management by providing strategic leadership and guiding on financial trends to distribution teams.
- Performed financial analysis, business review, and identified new business opportunities and customer segments.
- Achieved Year on Year business growth of 33% during the tenure.
- Exercised leadership capabilities by successfully motivating and inspiring others
Habib Bank LimitedKarachi
Branch Manager
01.2010 - 07.2012
Job overview
- Managed deposit and asset growth branch and achieved break even during first year of new branch operations.
- CASA growth of Rs. 550 million during first year with Time deposit of over 1 Billion in deposits.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving employee talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Launched new training program to boost employee skills and staff retention rate.
- Consulted customers to boost product sales and services.
- Implemented service improvements to enhance sales cycle
Barclays Bank Plc.Dubai
Premier Centre Manager
06.2008 - 12.2010
Job overview
- Managed one of 5 distribution point of Barclays Bank in Dubai.
- On-boarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximised performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximise team agility and performance.
- Accomplished multiple tasks within established time frames.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximise productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Citibank Karachi
Branch Manager
05.2005 - 12.2008
Job overview
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Boosted sales and customer loyalty through incentive programs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Standard Chartered BankKarachi
Personal Financial Consultant
01.2003 - 06.2005
Job overview
- Advised clients on portfolio allocation and various deposit products & investment types.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
- Presented financial plans and investment recommendations to clients.
- Educated clients on potential risks and rewards associated with various investments.
Education
INSTITUTE OF BUSINESS MANAGEMENTKarachi, Pakistan
MBA from Marketing
01.1999 - 03.2003
DA Degree College For MenKarachi
Bachelors of Commerce
01.1997 - 01.1999
DA Degree College For MenKarachi, SD
High School Diploma
01.1995 - 01.1997
Skills
Sales Management & Business Growth
Strategic Planning
Product Management
Operation & Service Excellence
Training & Development
Business Communication & Presentation
Business Acumen
P&L Management
Negotiation
Business initiatives proficiency
Upselling proficiency
Knowledge of supervisory concepts
Interests
Real estate
Stock Market
Digital Innovation
Google Analytics & Social Media Marketing
Timeline
Head of Bancassurance
SILKBANK LIMITED
01.2021 - Current
Business Manager Deposit Product
Silkbank Limited
02.2017 - 12.2020
Head of Learning & Development
Strategic Business Consulting Group (SBCG)
06.2016 - 02.2017
Head of Insurance Business
BankIslami Pakistan Limited
02.2015 - 05.2016
Head of Wealth Management
KASB Bank Limited
08.2012 - 02.2015
Branch Manager
Habib Bank Limited
01.2010 - 07.2012
Premier Centre Manager
Barclays Bank Plc.
06.2008 - 12.2010
Branch Manager
Citibank
05.2005 - 12.2008
Personal Financial Consultant
Standard Chartered Bank
01.2003 - 06.2005
INSTITUTE OF BUSINESS MANAGEMENT
MBA from Marketing
01.1999 - 03.2003
DA Degree College For Men
Bachelors of Commerce
01.1997 - 01.1999
DA Degree College For Men
High School Diploma
01.1995 - 01.1997