Vanessa John
Customer Success Specialist
Rawalpindi
Summary
Results-focused onboarding professional with proven track record in streamlining onboarding processes and enhancing new hire experiences. Known for collaborative approach and ability to adapt to changing needs, ensuring smooth transitions for new employees. Skilled in effective communication and organizational development, contributing to team success and high employee satisfaction.
Overview
9
9
years of professional experience
20
20
years of post-secondary education
3
3
Languages
Work History
Senior Onboarding Specialist
WellnessLiving
11.2023 - Current
- Led professional and thorough orientation sessions, introducing new customer's to key company information.
- Improved retention rates by establishing strong relationships with new customers during their onboarding period.
- Collaborated with cross-functional teams to ensure seamless integration of new customers into company and building their business software from scratch.
- Facilitated engaging and informative onboarding sessions, fostering positive first impression of company culture.
Senior Customer Solutions Specialist
WellnessLiving
04.2021 - 10.2023
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Initiated process improvements that increased efficiency in handling customer requests without compromising service quality.
Program Coordinator
PMS (Pontifical Mission Socities)
01.2016 - 01.2018
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
CSR & Sales Executive
Zebe Network
05.2017 - 11.2017
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Education
Matriculation -
St. Anne's Presentation Convent Girls High School
04.2004 - 04.2020
Intermediate - undefined
F.G Post Graduate College For Women
08.2015 - 09.2017
Graduation - undefined
Govt Viqar-un-Nisa Noon University for Women
08.2019 - 06.2021
Skills
Analytical thinking & innovation
Interests
Volunteering
Writing
Photography
Music
Art
Sightseeing
Web surfing
Timeline
Senior Onboarding Specialist
WellnessLiving
11.2023 - Current
Senior Customer Solutions Specialist
WellnessLiving
04.2021 - 10.2023
Graduation - undefined
Govt Viqar-un-Nisa Noon University for Women
08.2019 - 06.2021
CSR & Sales Executive
Zebe Network
05.2017 - 11.2017
Program Coordinator
PMS (Pontifical Mission Socities)
01.2016 - 01.2018
Intermediate - undefined
F.G Post Graduate College For Women
08.2015 - 09.2017
Matriculation -
St. Anne's Presentation Convent Girls High School
04.2004 - 04.2020
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