Uzma Zubair
BUSINESS DEVELOPMENT/KEY ACCOUNT MANAGER
Lahore, Punjab
Summary
Secure a position within reputable organization where my professional and educational experience will be utilized for a dedicated environment.
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Business Development/Key Account Manager
Yellostone Technologies Pvt Ltd
Lahore, Punjab, Pakistan
11.2022 - Current
- Developing and managing a portfolio of key accounts.
- Managing NWD assigned key accounts and maintaining a good working relationship with existing, as well as new, clients.
- Negotiate contracts and close agreements to maximize profits.
- Client coordination via call, email, or WhatsApp.
- Serving as the lead point of contact for all customer account management matters.
- Timely respond to corporate clients' queries related to stock availability and pricing.
- Responsible for making a promotional plan for e-commerce channels, including Daraz, Alfa Mall, Digi Mall, and other online channels.
- Responsible for stock planning and forecasting with brand and own KPIs, such as OOS, ATP, etc.
- Reconciling ledgers after every 15 days.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem solving.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
E-Commerce Manager
Phonezo (Official Distributer of Xiaomi Mobiles)
Lahore, Punjab
11.2020 - 11.2021
- Overall Management of Xiaomi online Flagship Daraz store & ensure good brand image is conveyed through Daraz Flagship store.
- Create and manage SKU’s at Daraz platform, Store decoration, new model induction and model creation at store.
- Responsible for making a promotional plan for Daraz with the Xiaomi principal, and taking budget approvals from Xiaomi.
- Look into daily sales insights, and share the daily report with the Xiaomi principal.
- E-commerce growth by owning and co-owning fundamentals, e-commerce KPIs like GMV, orders, traffic, CR%, AOV, items per order, average selling price, seller rating, etc.
- Responsible for stock planning and forecasting with brand and own KPIs, such as OOS, ATP, etc.
- Reconciling the payment cycle after every 7 days.
- Take care of the Xiaomi online flagship store rating by answering customers' chats and questions, and reviewing feedback within a standard time.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
Assistant Manager Corporate(Key Account Management)
Greentech (Mobile Sales & Distribution (Pvt) Ltd
Lahore, Punjab
11.2015 - 11.2020
- Direct engagement with customer, develop new relationships in an effort to grow business and help company expand.
- Managing NWD Corporate client assigned accounts & maintain a good working relationship with existing as well as new clients.
- Data Management and Analysis.
- Monitor the sales matrix, and prepare the monthly sales forecasting and recovery target by coordinating with the NWD Corporate team.
- Segregate the monthly sales budget, and monitor KPIs accordingly.
- Prepare quarterly and yearly performance comparisons for management review (PPT formats).
- Keep track of shipments and stock by coordinating with the import department.
- Oversee company-operated Samsung Brand Shop operations, including POP execution, sellout, and inventory management.
- Liaison with the Principal Office (Samsung) for product-related information.
- New product announcement, product promotion, and pricing information by answering customer queries.
- Support GM Corporate in all sales operations-related matters.
- Oversee overall sales management, planning, systems, and controls.
- Perform every additional task assigned by management from time to time.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
MBA - HRM
Preston University
LahoreBachelors -
Punjab University
LahoreSkills
- Sales operations management
- Professional networking
- Collaborative teamwork
- Detail-oriented approach
- Adaptability
Proactive Initiator
- Time Management
- Interpersonal Skills
- Strong Work Ethic
- Stress management skills
- Operational efficiency
- Effective deadline management
Accomplishments
- Promoted from Incharge Coordination to Assistant Manager Corporate (Key Accounts) in Greentech.
- Gained outstanding exposure in Sales and services in diversified industries.
Key Skills Training
- Have excellent interpersonal, organizational skills and communication skill.
- Adaptability, ability to cope with work pressures.
- Strong work ethic & desire to succeed.
- Able to work independently & efficient to meet deadlines.
On Job Trainings
- Home Appliances products training
- Telephonic Techniques
- Superior Customer Services
- Interactive English
- Handle objections & Delight customer
- Marketing foundation
Personal Information
- Nationality: Pakistani
- Marital Status: Married
Timeline
Business Development/Key Account Manager
Yellostone Technologies Pvt Ltd
11.2022 - Current
E-Commerce Manager
Phonezo (Official Distributer of Xiaomi Mobiles)
11.2020 - 11.2021
Assistant Manager Corporate(Key Account Management)
Greentech (Mobile Sales & Distribution (Pvt) Ltd
11.2015 - 11.2020
MBA - HRM
Preston University
Bachelors -
Punjab University