Graphic Design
Uzma Akhtar
Accountant
Multan
Summary
Seeking a competitive position in challenging globalised environment, where I can utilise my focused and result-driven adaptive
skills blended with corporate social responsibility concern for healthy outcome of your organization and my competencies.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Customer Service Representative
TELENOR PAKISTAN ( Malik Communication )
Multan
2021.02 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
Accounting Clerk
SWEDISH Institute of Technology, Multan
Multan
2018.09 - 2021.01
- Input high volume of monthly invoices with consistent accuracy.
- Completed biweekly payroll for company personnel.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Tracked expenses to comply with budgets.
- Maintained accounting records utilizing in-house and client systems.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Analyzed and verified employee expense reports for accuracy.
- Collected and summarized expenses for profit and loss analysis.
Computer Operator
Al-Shan Construction Company
Multan
2017.09 - 2018.08
- Managed output quality and control of [Type] documents processed on assigned equipment.
- Generated reports covering details about data, system operation and error monitoring.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Input data sets into databases, verifying storage of processed information.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
Accountant
Pak Land Ideal Public School Multan
Multan
2016.08 - 2017.05
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
Education
Metric - Computer Science
Govt Girls Higher Secondary School Piran Ghaib
Multan 2012.01 - 2014.05
Intermediate - Computer Science
City College Of Science & Commerce Multan
Multan 2014.06 - 2016.08
Bachelor of Commerce - Economics
Allama Iqbal Open University
Multan Campus 2017.02 - 2019.08
MBA - Banking And Financial Support Services
Air University
Multan Campus 2021.04 - Current
Skills
Creative problem solving
POS systems expert
Service standard compliance
Receiving support
Retail store support
Money handling abilities
Stock management
Order fulfillment
CRM
Certification
ACE - Adobe Certified Expert, Photoshop In 2014
Interests
Digital Media Management
Freelancing
SEO
Marketing & Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA - Banking And Financial Support Services
Air University
2021.04 - Current
Customer Service Representative
TELENOR PAKISTAN ( Malik Communication )
2021.02 - Current
Accounting Clerk
SWEDISH Institute of Technology, Multan
2018.09 - 2021.01
Computer Operator
Al-Shan Construction Company
2017.09 - 2018.08
Bachelor of Commerce - Economics
Allama Iqbal Open University
2017.02 - 2019.08
Accountant
Pak Land Ideal Public School Multan
2016.08 - 2017.05
Intermediate - Computer Science
City College Of Science & Commerce Multan
2014.06 - 2016.08
Metric - Computer Science
Govt Girls Higher Secondary School Piran Ghaib
2012.01 - 2014.05