Uzam Malik

As a mentor for new agents at SquareTrade, I played a key role in onboarding and training employees for customer support operations. I guided new hires through company policies, helped them navigate support tools, and coached them on handling customer inquiries effectively. By answering questions, sharing best practices, and providing hands-on training, I ensured they gained confidence and efficiency in their roles. This experience also gave me a strong understanding of Salesforce, as I frequently worked with the platform to assist agents in managing customer interactions and resolving issues efficiently. My mentorship contributed to maintaining high customer satisfaction and upholding the company's service standards.

As a Client Retainment Executive at a holding company, I focused on maintaining strong client relationships, addressing concerns, and implementing retention strategies to ensure long-term satisfaction and loyalty.

As an Accounting Executive at an LPG selling company, I managed financial transactions, maintained accurate records, and ensured compliance with tax and regulatory requirements. My responsibilities included processing invoices, handling accounts payable and receivable, reconciling bank statements, and preparing financial reports. I also assisted in budgeting, forecasting, and cash flow management to support the company’s financial stability. By leveraging accounting software and industry best practices, I contributed to efficient financial operations and informed decision-making within the organization.

As a Junior Accounting Executive at the Punjab Aab-e-Pak Authority, my role primarily involved assisting in financial record-keeping, preparing financial reports, managing invoices, and ensuring compliance with accounting standards and government regulations. I helped maintain accurate financial data, assist in budgeting processes, support audits, and coordinate with internal teams for financial documentation. My responsibilities also included processing payments, reconciling accounts, and contributing to the overall financial efficiency of the organization.

As a Research Analyst I was responsible for conducting in-depth market research and analysis of commodities, futures, and derivatives. My role involved tracking market trends, economic indicators, and global trade developments to provide data-driven insights and reports. I had to develop forecasts, support trading strategies, and assist in risk assessment. Additionally, I collaborated with traders, risk managers, and clients to provide analytical support and recommendations. Strong quantitative, analytical, and communication skills are essential for this role.