Uzair Tariq
Vacational Rental Expert
Lahore, Punjab,PB
Summary
Operations Manager and talented leader with seven years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Operations Manager
LiveStay
07.2023 - 11.2024
- Increased occupancy rates with strategic marketing efforts and excellent customer service.
- Monitored competitor activity to stay ahead of trends within the vacation rental industry.
- Developed strong relationships with local vendors to secure competitive pricing on maintenance and repair services.
- Conducted thorough market research to establish competitive pricing strategies for each rental property.
- Negotiated favorable contracts with local vendors that resulted in cost savings without compromising quality.
Operations Manager
The Great Yosemite Retreat
03.2022 - 07.2023
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Operations Manager
Foodpanda
02.2020 - 03.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Team Leader - Project Management
Foodpanda
03.2019 - 02.2020
- Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
- Exceeded client expectations consistently by delivering exceptional results through strong leadership, efficient processes, and clear communication.
- Collaborated with other department leaders to ensure consistency in approach across all projects within the organization.
- Optimized resource allocation across multiple projects simultaneously without compromising quality or timeline adherence.
Technical Support Specialist
Uber
02.2017 - 03.2019
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Resolved 120 technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
Education
No Degree - Computer Science
Virtual University of Pakistan
Pakistan 02.2017 - 01.2022
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Organizational management
MS office
Team leadership
Process improvement
Operational efficiency
Performance reporting
Business development
KPI tracking
Planning and implementation
Business planning
Decision-making
Management
Strategic planning
Workflow optimization
Client relationships
Performance management
Staff training
Customer relationship management (CRM)
Project management
Timeline
Operations Manager
LiveStay
07.2023 - 11.2024
Operations Manager
The Great Yosemite Retreat
03.2022 - 07.2023
Operations Manager
Foodpanda
02.2020 - 03.2022
Team Leader - Project Management
Foodpanda
03.2019 - 02.2020
Technical Support Specialist
Uber
02.2017 - 03.2019
No Degree - Computer Science
Virtual University of Pakistan
02.2017 - 01.2022
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