Uzair Nasir
Executive Virtual Assistant
Lahore, Punjab
Summary
Enthusiastic virtual assistant with over five years of experience supporting various global organizations. Throughout my career, I have thrived in fast-paced environments, refining my ability to multitask and manage multiple communication channels simultaneously.
Overview
2024
2024
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Sales Representative
Aesthetic Records
Handling inbound calls.
Appointment Scheduling.
Customer Service Representative
Burly Boyz Moving & Storage
- Handling customer queries via live chat, email, and calls.
- CRM handling and backend tasks.
- Handling refunds and cancellations.
- Follow-ups and data entry.
- CRM: Zendesk.
Call Receptionist
Tabby Town Rentals
09.2023 - 01.2024
- Worked as a front end call answering agent and transferring them to respective extensions.
- Scheduling showings for the properties that are available
- Opening work orders for the tenants having maintenance issues
- CRM: Appfolio
Appointment Setter
Vera Dental
Calling leads to provide them with information about the services.
Handling inbound and outbound calls.
Scheduling appointments for interested clients.
Follow-ups and rescheduling.
Customer Service Representative
Foodpanda
I worked there as a customer support representative for 1 year, assisting their customers with orders, refunds, and cancellations via live chat, emails, and inbound and outbound calls.
Tools: Salesforce, Intercom.
Education
Bachelor of Science - Electronic Engineering
Government College University (GCU)
Lahore, Punjab, Pakistan 04.2019 - 01.2023
Associate of Science - Pre-Engineering
Superior College
Lahore, Punjab, Pakistan 04.2016 - 01.2018
Matriculation - Science Group
PIPS School System
01.2014 - 01.2016
Skills
- CRMs Handling
- Zendesk, Intercom, Salesforce, AppFolio, Tenant Cloud, Buildium, Rent Manager
- GoHighLevel
- Manychat Integration and automation
- Rent Manager
- Time Management
- Slack, Asana, Notion, Quickbooks
Language fluency
Typing speed
Timeline
Call Receptionist
Tabby Town Rentals
09.2023 - 01.2024
Bachelor of Science - Electronic Engineering
Government College University (GCU)
04.2019 - 01.2023
Associate of Science - Pre-Engineering
Superior College
04.2016 - 01.2018
Matriculation - Science Group
PIPS School System
01.2014 - 01.2016
Sales Representative
Aesthetic Records
Customer Service Representative
Burly Boyz Moving & Storage
Appointment Setter
Vera Dental
Customer Service Representative
Foodpanda
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