Uzair Khan
Chief Operating Officer
Karachi
Summary
A seasoned operations professional with a proven track record in team leadership, process improvement, customer relationship management, customer satisfaction. I am adept at handling high-pressure situations, analyzing data, and implementing strategies. My strong work ethic, coupled with my ability to inspire, and motivate teams, has consistently led to increased revenue, reduced costs, improved customer satisfaction, achieve leads, and sales target. I am passionate about the BPO industry, and strive to stay updated with the latest trends, and technologies. My goal is to contribute to a dynamic, and innovative work environment where I can utilize my skills to achieve organizational objectives. I am seeking a challenging role that offers opportunities for professional growth, and the chance to make a meaningful impact. I aim to optimize processes, enhance team performance, and drive customers & client satisfaction.
Overview
16
16
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages
Work History
Chief Operating Officer
Voicify
08.2024 - Current
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Championed adoption of customer relationship management (CRM) software, enhancing sales team efficiency and customer engagement.
Senior Executive Trainer
IBEX, SquareTrade
11.2023 - 08.2024
- Reduced overall costs by streamlining processes related to hiring outside consultants or training providers.
- Optimized resource allocation by identifying areas where existing resources could be better utilized or repurposed for more effective results.
- Ensured compliance with industry regulations by staying abreast of changes and incorporating them into training materials as needed.
- Fostered employee growth by regularly identifying opportunities for skill development and career advancement within the organization.
- Evaluated training effectiveness through regular assessments, adjusting content as needed to ensure maximum results.
- Increased employee engagement through interactive workshops focused on communication, teamwork, and problem-solving skills.
- Collaborated with cross-functional teams to identify skill gaps and develop targeted learning solutions for ongoing improvement.
- Facilitated executive coaching sessions to support senior leaders in their career progression within the company effectively.
- Developed metrics-driven evaluation systems to measure training impact on organizational performance indicators effectively.
- Spearheaded the adoption of e-learning platforms within the organization, promoting flexibility and accessibility for all employees.
- Created a supportive learning environment by providing ongoing support, resources, and feedback to ensure employees'' success in their roles.
- Led a team of trainers in the development and implementation of customized training materials for various departments, resulting in improved efficiency and effectiveness.
Operations Mentor
IBEX, Squaretrade
05.2022 - 11.2023
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Enhanced mentee performance by providing personalized guidance and support.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Regularly assessed progress and provided feedback to support continued development.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
TV Technical Expert
IBEX, SquareTrade
08.2021 - 01.2022
- Taking inbound calls & conducting outbound calls whenever necessary related to TV insurance claims & follow ups
- Diagnosing & troubleshooting to solve the issue, to maintain customer accounts & records of customer interactions with details of inquiries, complaints, or comments
- Providing knowledge of a specific TV product, service, or other assigned area of expertise to answer inquiries, services promised related to TV, or to forward to the appropriate department all within the giving time frame while maintaining absolute professionalism & customer satisfaction.
Customer Care Specialist
IBEX, SquareTrade
11.2020 - 07.2021
- Taking inbound calls to maintain customer accounts & records of customer interactions with details of inquiries, complaints, or comments
- Providing knowledge of a specific product, service, or other assigned area of expertise to answer inquiries, services promised or to forward to the appropriate department all within the giving time frame while maintaining absolute professionalism and customer satisfaction
HSE Manager
Lazourdy Contracting & General Maintenance
09.2017 - 10.2020
- Conducted regular audits to assess overall HSE performance, identifying areas for improvement and implementing necessary changes.
- Spearheaded incident investigations, determining root causes and implementing corrective actions to prevent recurrence.
- Provided ongoing support to managers and supervisors, assisting them in addressing HSE concerns within their respective departments.
- Streamlined HSE documentation processes for increased efficiency and ease of use.
- Reduced incident rates through the development and execution of comprehensive HSE policies and procedures.
- Collaborated with cross-functional teams to identify potential hazards and implement effective solutions.
- Maintained up-to-date knowledge of industry best practices, incorporating new methodologies into existing HSE strategies as needed.
- Managed emergency response efforts, ensuring proper coordination and minimizing impact on operations.
- Promoted a proactive safety culture within the organization, fostering open communication between employees and management.
- Developed strong relationships with regulatory agencies, facilitating open dialogue regarding compliance requirements.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Evaluated contractor HSE performance during projects to maintain high standards across all aspects of company operations.
- Developed customized training programs to address specific needs within the organization, increasing employee competence in HSE matters.
- Ensured accurate reporting of incidents and near-misses by creating streamlined data collection processes that encouraged employee participation.
- Achieved regulatory compliance by diligently tracking and addressing any non-conformances in a timely manner.
- Coordinated business continuity planning efforts to minimize disruptions during emergencies or other unforeseen events.
HSE Supervisor
Construction General Contracting House LLC
02.2015 - 09.2017
- Make and evaluate Risk Assignments based on various Construction projects
- Promote Safety Culture
- Prepare Safety Reports
- Develop and implement Emerge
- Maintain Psychological Safety of all individuals in an organisation
- Understand The Application Of Legislation
- Attend Courses/Seminars Run By External Sources
- Ensure That All "Assessments" As Required By Legislation and Local Legal Policies are implemented and maintained
- Recommend Control Measures And Advise On The Standard Of PPE
- Conduct Health And Safety Inspections and records
- Immediate Rectification Or The Stopping Of Any Operation that involves risks or danger
- Advice The Company Secretary & Every Individuals
- Arrange Health Surveillance
- Highlight areas where Training/Certification must meet the standards
- Conduct meetings and coaching
- Bring New Techniques For Improving Health & Safety
- Be a Role Model by wearing PPE & Maintaining Law & Order
- Conducted regular audits to assess overall HSE performance, identifying areas for improvement and implementing necessary changes.
- Spearheaded incident investigations, determining root causes and implementing corrective actions to prevent recurrence.
HSE Officer
CGC House (Construction General Contracting LLC)
10.2013 - 02.2015
- Improved workplace safety by conducting regular site inspections and identifying potential hazards.
- Established effective communication channels for employees to report near misses, incidents, and hazards, allowing timely preventive actions.
- Facilitated regular HSE meetings with cross-functional teams, fostering open dialogue about safety concerns and driving continuous improvement efforts.
- Conducted risk assessments on new equipment and processes, minimizing the likelihood of accidents or injuries.
- Ensured compliance with all relevant health, safety, and environmental regulations through diligent monitoring and reporting processes.
- Developed emergency response plans for various scenarios, resulting in faster response times during actual emergencies.
- Managed internal audits of company''s HSE policies and procedures to ensure continuous improvement opportunities were identified and acted upon efficiently.
- Conducting workspace inspections
- Inspecting Heavy vehicle & various tools and machinery
- Inspecting Scaffolds
- Providing First Aid whenever necessary
- Making and maintaining risk assessments of various projects and work.
- Conducting Daily HSE Training & meetings with logs
- Providing training and education about safe systems of work
- Advising the company on how to be compliant with the relevant regulations
- Conducting investigations into safety incidents
- Implementing policies related to health and safety
- Consulting with medics on medical issues that might arise
- Monitoring safety performance
- Reading industry guidance and research
- Networking with other health and safety officers and mentoring
- Communication and consultation with employees
Event Manager
Time Out Dubai
03.2011 - 09.2013
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Streamlined event planning processes by implementing efficient project management strategies.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Utilized feedback from attendees to refine and improve event offerings, solidifying organization's reputation for excellence in event management.
- Negotiated contracts with venues to secure favorable terms, optimizing event profitability and attendee experience.
Event Coordinator
Time Out Dubai
06.2009 - 03.2011
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Education
NEBOSH IDP (International Diploma) - Health Safety
Health Safety Council
Dubai, UAENEBOSH IGC (International General Certificate) - undefined
Health Safety Council
NEBOSH HSW (Health Safety at work) - undefined
Health Safety Council
IOSH Managing Safely - undefined
Health Safety Council
IEMA (International Environment Management Awareness) - undefined
Health Safety Council
MEDIC FIRST AID - undefined
Health Safety Council
A-level - undefined
Sharjah British School
O-level - undefined
Sherwood Academy
Skills
Planning and execution
Strategic planning
Operations oversight
Executive leadership
Operations management
Contract negotiation
Risk management
Financial management
Organizational skills
Relationship and team building
Client relationship building
Analytical thinking
Effective communicator and public speaker
Adaptability
People and culture
Personal Information
- Date of Birth: 06/13/94
- Gender: Male
- Nationality: Pakistani
- Marital Status: Single
Accomplishments
Trainer of the month
Employee of the Year
Best Near Miss Reporter
Timeline
Chief Operating Officer
Voicify
08.2024 - Current
Senior Executive Trainer
IBEX, SquareTrade
11.2023 - 08.2024
Operations Mentor
IBEX, Squaretrade
05.2022 - 11.2023
TV Technical Expert
IBEX, SquareTrade
08.2021 - 01.2022
Customer Care Specialist
IBEX, SquareTrade
11.2020 - 07.2021
HSE Manager
Lazourdy Contracting & General Maintenance
09.2017 - 10.2020
HSE Supervisor
Construction General Contracting House LLC
02.2015 - 09.2017
HSE Officer
CGC House (Construction General Contracting LLC)
10.2013 - 02.2015
Event Manager
Time Out Dubai
03.2011 - 09.2013
Event Coordinator
Time Out Dubai
06.2009 - 03.2011
NEBOSH IGC (International General Certificate) - undefined
Health Safety Council
NEBOSH HSW (Health Safety at work) - undefined
Health Safety Council
IOSH Managing Safely - undefined
Health Safety Council
IEMA (International Environment Management Awareness) - undefined
Health Safety Council
MEDIC FIRST AID - undefined
Health Safety Council
A-level - undefined
Sharjah British School
O-level - undefined
Sherwood Academy
NEBOSH IDP (International Diploma) - Health Safety
Health Safety Council
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