Uzair Javed
Summary
Dedicated profession with a proven track record in the fintech sector, specializing in managed services support within a multinational company. Adept at swiftly resolving complex issues and delivering exceptional customer service, consistently exceeding client expectations. Possesses a keen eye for detail and a proactive approach to problem-solving, ensuring seamless operations and client satisfaction in a dynamic and fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Engineer
Ericsson
11.2023 - Current
- Led negotiations with Easypaisa Change Approval Board (CAB) to secure downtime approvals, minimizing service disruptions during planned changes
- Investigated and resolved escalated issues beyond L1 support's capacity, ensuring timely resolution and client satisfaction
- Collaborated with the Global Service & Resource Fulfillment (SRF) team to deploy patches and upgrades for RHEL, Oracle, VMWare, and Core EWP software, prioritizing compliance and risk mitigation
- Initiated bug reports and escalated to L3 support for resolution, safeguarding system integrity and functionality.
MFS Operations Assurance SME Graduate
Ericsson
10.2022 - 10.2023
- Provided frontline support for Ericsson Wallet Platform, ensuring seamless operations and prompt issue resolution
- Utilized bash scripting for automation and reporting, enhancing operational efficiency
- Conducted monitoring using ELK, Grafana, and Open NMS to ensure service availability and minimize downtime
- Led cross-functional investigations into incidents, facilitating swift resolution and prevention of reoccurrence
- Automated regression testing, improving testing efficiency and accuracy
- Implemented changes in test and production environments to align with organizational objectives
- Executed daily system health checks to verify integrity and availability, completing scheduled tasks
- Collaborated directly with customers to resolve issues promptly and ensure satisfaction
- Managed incidents and changes through third-party support ticketing systems, meeting SLAs and maintaining service standards.
Education
Bachelor of Science - Computer Science
Capital University of Sciences And Technology
Islamabad, Pakistan2022
Skills
- Troubleshooting
- Ticket management
- API Integration
- ITIL Framework
- Scripting Languages
- System Administration
- Disaster Recovery
Certification
LFCA: Linux Foundation Certified IT Associate
Timeline
Support Engineer
Ericsson
11.2023 - Current
MFS Operations Assurance SME Graduate
Ericsson
10.2022 - 10.2023
Bachelor of Science - Computer Science
Capital University of Sciences And Technology