Uzair Azhar
Lahore
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Active Key Solutions. Excelled in problem-solving and analytical thinking, boosting service quality by leveraging CRM tools and strong interpersonal skills. Recognized for surpassing performance metrics and fostering team collaboration, demonstrating a commitment to excellence and adaptability in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Active Key Solutions
Lahore
03.2023 - Current
- Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Prioritize and manage tasks efficiently to meet service goals and deadlines
- Conduct data analysis and research to support decision-making and strategic planning
- Maintain up-to-date knowledge of company products and services through continuous training
- Recognized by management for consistently exceeding performance metrics and providing outstanding service
- Collaborate with team members to improve processes and enhance customer experience
Customer Service Representative
Resume Now
Lahore
09.2022 - 11.2022
- Assisted customers with inquiries, complaints, and service requests via phone and email
- Built strong customer relationships by demonstrating empathy and effective problem-solving skills
- Worked in a fast-paced environment, managing multiple tasks while maintaining attention to detail
- Contributed to team goals by sharing insights and best practices for improving customer satisfaction
Education
Bachelor of Science - Computer Science
University of Management and Technology
Lahore01.2025
Intermediate Certificate - Pre-Engineering
Punjab College
Lahore10.2022
Skills
- Customer Relationship Management (CRM)
- Team collaboration and communication
- Problem Solving and Analytical Thinking
- Task prioritization and time management
- Proficient in Microsoft Excel and data analysis
- Quick learner with adaptability to change
- Strong interpersonal and conflict resolution skills
- Ability to work under pressure
- Problem-solving
- Punctuality and reliability
Accomplishments
- Recognized as a top performer for exceptional customer service delivery at Active Key Solutions.
- Successfully completed advanced training programs in CRM tools and customer service excellence.
- Improved team efficiency by implementing a task prioritization system during peak workloads.
Hobbies and Interests
- Continuous learning
- Technology trends
- Professional development
Availability
Immediate
References
References available upon request.
Timeline
Customer Service Representative
Active Key Solutions
03.2023 - Current
Customer Service Representative
Resume Now
09.2022 - 11.2022
Bachelor of Science - Computer Science
University of Management and Technology
Intermediate Certificate - Pre-Engineering
Punjab College
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