Uzair Amjad
Rawalpindi
Summary
Dynamic Client Care Coordinator at Right Medical Billing LLC with expertise in medical billing and exceptional communication skills. Proven track record in resolving client inquiries and enhancing customer satisfaction. Adept at utilizing CRM systems to streamline operations and improve service quality, ensuring efficient healthcare operations and patient education.
Overview
8
8
years of professional experience
Work History
Client Care Coordinator
Right Medical Billing LLC
Rawalpindi
07.2022 - Current
My duties here are to help out potential customers with their medical insurance needs.
- Issued itemized statements to clients.
- Handled incoming calls.
- Executed high-volume outbound calls daily to prospective clients.
- Provided assistance via email and chat.
- Handled client inquiries promptly and asked relevant questions to ensure resolution.
Sales Closer
Hello International Marketing Solutions
Rawalpindi
01.2019 - 05.2022
Work as a Sales Closer on D.M.E(Durable Medical Equipment) US Based campaigns
- Sending Fax to Doctor Offices
- Developed and delivered engaging sales presentations to convey product benefits
Customer Service Representative
Kareemiya technologies
Rawalpindi
02.2017 - 06.2018
I work there as CSR for U.K injury claim
- Promptly responded to inquiries and requests from prospective customers
Education
FSC - Science Education
F.G Liaqat Ali Degree College
Peshawar Road RawalpindiBachelor of Science - Software Engineering
National University of Modern Languages
Islamabad Skills
- Client management
- Medical billing
- CR systems
- CRM systems
- Insurance verification
- Customer service
- Effective communication
- Problem solving
- Customer support
- Documentation
- Phone etiquette
- Email correspondence
- Attention to detail
- Documentation
- Medical terminology
- Patient education
- Claims resolution
- Quality assurance
- Healthcare operations
- Issue and complaint resolution
- Continuous improvement
Languages
- English
- Urdu
Personal Information
Title: Customer Support
Veterinary Medical Care -FYP
The project is an Android application that provides veterinary medical care services to users. The application includes features such as online doctor consultations, scheduling physical examinations, keeping vaccination records, setting reminders for vaccination schedules, scheduling breeding days, providing pharmaceutical products, providing different tests for animal diseases at different laboratories, and pet sales and purchase facilities.
The application is developed in Android using Java and Firebase Realtime database is used for storing the user's data. The methodology used for the development is Integrated methodology.
The system working and the performance of its functionalities is tested thoroughly in accordance to the Software Testing Life Cycle. Each functionality of the system has been tested independently as a unit and then the whole system after integration of the modules is also tested. To ensure that the system is performing is as specified, functional testing have also been implemented.
The project is a valuable tool for providing veterinary medical care services to users, especially those in remote areas. The application is easy to use and provides a wide range of features that can help to improve the health of pets.
Here are some of the key benefits of the application:
- Provides access to online doctor consultations
- Allows users to schedule physical examinations
- Keeps vaccination records
- Sets reminders for vaccination schedules
- Schedules breeding days
- Provides pharmaceutical products
- Provides different tests for animal diseases at different laboratories
- Allows users to buy and sell pets
The application is a valuable resource for pet owners and can help to improve the health and well-being of their pets.
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Timeline
Client Care Coordinator
Right Medical Billing LLC
07.2022 - Current
Sales Closer
Hello International Marketing Solutions
01.2019 - 05.2022
Customer Service Representative
Kareemiya technologies
02.2017 - 06.2018
FSC - Science Education
F.G Liaqat Ali Degree College
Bachelor of Science - Software Engineering
National University of Modern Languages
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