Uzair Ahmed
Cloud Engineer | Citrix Administrator | CCA,VCA-DCV, CCNA, CEH
Islamabad,IS
Summary
Experienced system administrator with a successful background in the services industry. Skilled in Citrix Virtual Apps & Desktops, Nutanix, Server 2012-2022, Windows 10 and 11. Seeking to contribute to an organization, leveraging the knowledge and expertise of colleagues while applying my technical skills.
Overview
13
13
years of professional experience
6
6
Certificates
Work History
Remote Citrix/Microsoft Specialist
Confidential
10.2023 - Current
- Deployment and Configuration of Citrix and Microsoft Remote Desktop Session Host Environments
- Deployment and configuration of Tools such as Citrix Apps and Desktops (Formerly known as Xen-App & Xen-Desktop), Citrix ADC (Formerly known as NetScaler), Microsoft AD DS, RDS, CA, IIS, FSLogix, DUO (2-factor and n-factor)
- Manage, administer, and resolve issues with Citrix Storefront and Netscaler/ADC
- Manage, administer and resolve issues with Citrix XenApp and XenDesktop
- Support the full lifecycle of the Citrix and Microsoft on premise infrastructure
- Provide advanced Server systems setup, administration, configurations, and automated implementations
- Troubleshoot and resolve problems as required and serve as one of the highest levels of Escalation
- Clearly communicate with peers and end-user clients during troubleshooting, planning, environment migration and more
- Perform server and application deployments, configurations, updates, and improvements
- Anticipate and research new cloud and web technologies appropriate to our cloud infrastructure, platform, and products
- Active directory management
- Upgradation of Citrix Deployments to LTSR versions
- Microsoft Office 365 Administration
- Ticket Handling on Connectwise Manage
- Administered and maintained O365 user accounts, groups, and permissions to ensure a secure and organized collaboration environment
- Monitoring and providing Remote support using Connectwise Automate
- KBs and Documentation creations on IT Boost.
Cloud Engineer/Citrix Administrator
ATSG
10.2020 - 09.2023
- Deployment and configuration of Tools such as Citrix Apps and Desktops (Formerly known as Xen-App & Xen-Desktop), Citrix ADC (Formerly known as NetScaler), Microsoft AD DS, RDS, CA, IIS, FSLogix, DUO (2-factor and n-factor)
- Troubleshooting and providing Level 3 support for the above-mentioned products among many more
- Active directory management
- Citrix Cloud ADM Management
- Upgradation of Citrix Deployments to LTSR versions
- Create and manage virtual machines using Nutanix Prism, KVM and VMware vSphere
- Web-filtering solutions such as Forcepoint and Web-Titan
- Working on operating such as Windows Server 2008, 2008R2, 2012 ,2016 and 2019 along with Windows 10 and Windows 11
- Power shell scripting
- System Center Configuration Manager (SCCM)
- Infrastructure Monitoring
- Microsoft Office 365 Administration
- Administered and maintained O365 user accounts, groups, and permissions to ensure a secure and organized collaboration environment
- Configuration & Management of Virtualization Infrastructure using Nutanix Prism, VMware & dinCenter (KVM Console)
- Hand-on experience on support for Dell vWorkspace (Desktop Virtualization Software).
Supervisor Customer Support
dinCloud
04.2018 - 09.2020
- 24 X 7 Production Support and Monitoring to Ensure Proactive Problem Recognition and Resolution of System and Network Issues
- System Administration
- Level 1 & 2 Support of Citrix and Microsoft RDS Solutions
- Provisioning of Virtual Machines on different clusters according to Customer’s request
- Managing, Maintaining and provisioning of Windows Server 2008, 2008R2, 2012 & 2016
- Familiar with ESXi and KVM hypervisors
- Configuration & Management of Virtualization Infrastructure using VMware & dinCenter (KVM Console)
- Hand-on experience on support for Dell vWorkspace (Desktop Virtualization Software)
- Hand-on experience on support for Microsoft RDS
- Demonstration of Hosted Virtual Desktop’s to the potential customers
- Management of virtualization infrastructure using VMware, Nutanix & dinCenter (KVM Console)
- Documentation (Creating KBs, Manuals, Guides, RCAs, Customer Support Handbook, etc) & training Videos.
Team Lead Customer Support
Ovex Technologies
10.2016 - 03.2018
- 24 X 7 Production Support and Monitoring to Ensure a Proactive Problem Recognition and Resolution of System and Network Issues
- System Administration
- Hand-on experience on support for Citrix XenAPP & XenDesktop
- Provisioning of Virtual Machines on different clusters according to Customer’s request
- Managing, Maintaining and provisioning of Windows Server 2008, 2008R2, 2012 & 2016
- Familiar with ESXi and KVM hypervisors
- Configuration & Management of Virtualization Infrastructure using VMware & dinCenter (KVM Console)
- Hand-on experience on support for Dell vWorkspace (Desktop Virtualization Software)
- Hand-on experience on support for Microsoft RDS
- Demonstration of Hosted Virtual Desktop’s to the potential customers
- Management of virtualization infrastructure using VMware, Nutanix & dinCenter (KVM Console)
- Documentation (Creating KBs, Manuals, Guides, RCAs, Customer Support Handbook, etc) & training Videos.
Technical Implementation & Support Engineer
Unified Communications PVT LTD
11.2013 - 09.2016
- To provide Remote system monitoring, maintenance, and configuration support to VAS services deployed at UFONE (Notify Me)
- System and support based on LINUX
- To diagnose issues related to internal software, system operation and performance
- To provide primary deployment, enhancement, monitoring, preventive maintenance and configuration support to telecommunication related equipment and services
- To review, validate and keep track of system configuration design
- To build internal development and test systems mirroring customer production environments
- Extraction of all the monitoring reports of VAS products i.e
- Ufone CollectCall, NotifyMe, Background Music and Voice SMS
- Scheduling of Collect Call and BGM campaigns on daily basis
- Backup of All servers (windows based and Linux) on daily and weekly basis
- Managing groups and user assigning permissions to users
- Setup and maintenance of LINUX servers
- Configurations of the bonds and assigning IP’s to all the Notify Them servers including ILO ports
- CBS platform testing with the HUAWEI, UFONE VAS OPS and UFONE NSS teams for the postpaid subscriber base.
Education
Bachelor of Electrical Engineering – Telecommunication -
Air University, Islamabad Campus
HSSC - undefined
Govt Model Science College Muzaffarabad, Pakistan (AJKBISE)
SSC - undefined
F.G Dawood Public School Muzaffarabad Azad Kashmir (FBISE)
Skills
7-year experience in Cloud & System Administration
Window Server 2008, 2012,2019, 2022 and Windows 10
Microsoft (AD DS, RDS, IIS, CA)
Citrix Apps and Desktop, Citrix ADC
Nutanix Prism and VMware vSphere management
Dell vWorkspace management
Familiar with numerus Virtualization Technologies
AWS, Microsoft, EC-Council Certified
Excellent organizational and interpersonal skills
Certification
Citrix Certified Associate – Virtualization
Residentiallocation
House # 1174, Street # 15 Overseas 6, Bahria Town Islamabad, Islamabad, Pakistan
References
Available on request
Personal Information
- Date of Birth: 09/10/91
- Nationality: Pakistani
Languages
English
Advanced
C1
Urdu
Proficient
C2
Punjabi
Proficient
C2
Timeline
Remote Citrix/Microsoft Specialist
Confidential
10.2023 - Current
Citrix Certified Associate – Virtualization
06-2023
AWS Certified Solutions Architect - Professional
06-2022
EC-Council - Certified Ethical Hacker (CEH)
05-2022
Microsoft Certified: Security, Compliance and Identity Fundamentals
03-2022
Cloud Engineer/Citrix Administrator
ATSG
10.2020 - 09.2023
Supervisor Customer Support
dinCloud
04.2018 - 09.2020
VMware Certified Associate - Data Center Virtualization (VCA-DCV)
03-2018
Team Lead Customer Support
Ovex Technologies
10.2016 - 03.2018
Cisco Certified Network Associate Routing and Switching (CCNA)
08-2016
Technical Implementation & Support Engineer
Unified Communications PVT LTD
11.2013 - 09.2016
Bachelor of Electrical Engineering – Telecommunication -
Air University, Islamabad Campus
HSSC - undefined
Govt Model Science College Muzaffarabad, Pakistan (AJKBISE)
SSC - undefined
F.G Dawood Public School Muzaffarabad Azad Kashmir (FBISE)