Uzair Ahmed
Cloud Engineer | Citrix Administrator | CCA,VCA-DCV, CCNA, CEH
Islamabad,IS
Summary
Experienced system administrator with a successful background in the services industry. Skilled in Citrix Virtual Apps & Desktops, Nutanix, Server 2012-2022, Windows 10 and 11. Seeking to contribute to an organization, leveraging the knowledge and expertise of colleagues while applying my technical skills.
Overview
9
9
years of professional experience
6
6
Certificates
Work History
Remote Citrix/Microsoft Specialist
Nuvollo Corp
10.2023 - Current
- Deployment and Configuration of Citrix and Microsoft Remote Desktop Session Host Environments
- Deployment and configuration of Tools such as Citrix Apps and Desktops (Formerly known as Xen-App & Xen-Desktop), Citrix ADC (Formerly known as NetScaler), Microsoft AD DS, RDS, CA, IIS, FSLogix, DUO (2-factor and n-factor)
- Manage, administer, and resolve issues with Citrix Storefront and Netscaler/ADC
- Manage, administer and resolve issues with Citrix XenApp and XenDesktop
- Support the full lifecycle of the Citrix and Microsoft on premise infrastructure
- Provide advanced Server systems setup, administration, configurations, and automated implementations
- Troubleshoot and resolve problems as required and serve as one of the highest levels of Escalation
- Clearly communicate with peers and end-user clients during troubleshooting, planning, environment migration and more
- Perform server and application deployments, configurations, updates, and improvements
- Anticipate and research new cloud and web technologies appropriate to our cloud infrastructure, platform, and products
- Active directory management
- Upgradation of Citrix Deployments to LTSR versions
- Microsoft Office 365 Administration
- Ticket Handling on Connectwise Manage
- Administered and maintained O365 user accounts, groups, and permissions to ensure a secure and organized collaboration environment
- Monitoring and providing Remote support using Connectwise Automate
- KBs and Documentation creations on IT Boost.
Cloud Engineer/Citrix Administrator
ATSG
10.2020 - 09.2023
- Deployment and configuration of Tools such as Citrix Apps and Desktops (Formerly known as Xen-App & Xen-Desktop), Citrix ADC (Formerly known as NetScaler), Microsoft AD DS, RDS, CA, IIS, FSLogix, DUO (2-factor and n-factor)
- Troubleshooting and providing Level 3 support for the above-mentioned products among many more
- Active directory management
- Citrix Cloud ADM Management
- Upgradation of Citrix Deployments to LTSR versions
- Create and manage virtual machines using Nutanix Prism, KVM and VMware vSphere
- Web-filtering solutions such as Forcepoint and Web-Titan
- Working on operating such as Windows Server 2008, 2008R2, 2012 ,2016 and 2019 along with Windows 10 and Windows 11
- Power shell scripting
- System Center Configuration Manager (SCCM)
- Infrastructure Monitoring
- Microsoft Office 365 Administration
- Administered and maintained O365 user accounts, groups, and permissions to ensure a secure and organized collaboration environment
- Configuration & Management of Virtualization Infrastructure using Nutanix Prism, VMware & dinCenter (KVM Console)
- Hand-on experience on support for Dell vWorkspace (Desktop Virtualization Software).
Supervisor Customer Support
dinCloud
04.2018 - 09.2020
- 24 X 7 Production Support and Monitoring to Ensure Proactive Problem Recognition and Resolution of System and Network Issues
- System Administration
- Level 1 & 2 Support of Citrix and Microsoft RDS Solutions
- Provisioning of Virtual Machines on different clusters according to Customer’s request
- Managing, Maintaining and provisioning of Windows Server 2008, 2008R2, 2012 & 2016
- Familiar with ESXi and KVM hypervisors
- Configuration & Management of Virtualization Infrastructure using VMware & dinCenter (KVM Console)
- Hand-on experience on support for Dell vWorkspace (Desktop Virtualization Software)
- Hand-on experience on support for Microsoft RDS
- Demonstration of Hosted Virtual Desktop’s to the potential customers
- Management of virtualization infrastructure using VMware, Nutanix & dinCenter (KVM Console)
- Documentation (Creating KBs, Manuals, Guides, RCAs, Customer Support Handbook, etc) & training Videos.
Team Lead Customer Support
Ovex Technologies
10.2016 - 03.2018
- 24 X 7 Production Support and Monitoring to Ensure a Proactive Problem Recognition and Resolution of System and Network Issues
- System Administration
- Hand-on experience on support for Citrix XenAPP & XenDesktop
- Provisioning of Virtual Machines on different clusters according to Customer’s request
- Managing, Maintaining and provisioning of Windows Server 2008, 2008R2, 2012 & 2016
- Familiar with ESXi and KVM hypervisors
- Configuration & Management of Virtualization Infrastructure using VMware & dinCenter (KVM Console)
- Hand-on experience on support for Dell vWorkspace (Desktop Virtualization Software)
- Hand-on experience on support for Microsoft RDS
- Demonstration of Hosted Virtual Desktop’s to the potential customers
- Management of virtualization infrastructure using VMware, Nutanix & dinCenter (KVM Console)
- Documentation (Creating KBs, Manuals, Guides, RCAs, Customer Support Handbook, etc) & training Videos.
Technical Implementation & Support Engineer
Unified Communications PVT LTD
11.2013 - 09.2016
- To provide Remote system monitoring, maintenance, and configuration support to VAS services deployed at UFONE (Notify Me)
- System and support based on LINUX
- To diagnose issues related to internal software, system operation and performance
- To provide primary deployment, enhancement, monitoring, preventive maintenance and configuration support to telecommunication related equipment and services
- To review, validate and keep track of system configuration design
- To build internal development and test systems mirroring customer production environments
- Extraction of all the monitoring reports of VAS products i.e
- Ufone CollectCall, NotifyMe, Background Music and Voice SMS
- Scheduling of Collect Call and BGM campaigns on daily basis
- Backup of All servers (windows based and Linux) on daily and weekly basis
- Managing groups and user assigning permissions to users
- Setup and maintenance of LINUX servers
- Configurations of the bonds and assigning IP’s to all the Notify Them servers including ILO ports
- CBS platform testing with the HUAWEI, UFONE VAS OPS and UFONE NSS teams for the postpaid subscriber base.
Education
Bachelor of Electrical Engineering – Telecommunication -
Air University, Islamabad Campus
HSSC - undefined
Govt Model Science College Muzaffarabad, Pakistan (AJKBISE)
SSC - undefined
F.G Dawood Public School Muzaffarabad Azad Kashmir (FBISE)
Skills
7-year experience in Cloud & System Administration
Certification
Citrix Certified Associate – Virtualization
Residentiallocation
House # 1174, Street # 15 Overseas 6, Bahria Town Islamabad, Islamabad, Pakistan
References
Available on request
Personal Information
- Date of Birth: 09/10/91
- Nationality: Pakistani
Languages
English
Advanced
C1
Urdu
Proficient
C2
Punjabi
Proficient
C2
Timeline
Remote Citrix/Microsoft Specialist
Nuvollo Corp
10.2023 - Current
Citrix Certified Associate – Virtualization
06-2023
AWS Certified Solutions Architect - Professional
06-2022
EC-Council - Certified Ethical Hacker (CEH)
05-2022
Microsoft Certified: Security, Compliance and Identity Fundamentals
03-2022
Cloud Engineer/Citrix Administrator
ATSG
10.2020 - 09.2023
Supervisor Customer Support
dinCloud
04.2018 - 09.2020
VMware Certified Associate - Data Center Virtualization (VCA-DCV)
03-2018
Team Lead Customer Support
Ovex Technologies
10.2016 - 03.2018
Cisco Certified Network Associate Routing and Switching (CCNA)
08-2016
Technical Implementation & Support Engineer
Unified Communications PVT LTD
11.2013 - 09.2016
Bachelor of Electrical Engineering – Telecommunication -
Air University, Islamabad Campus
HSSC - undefined
Govt Model Science College Muzaffarabad, Pakistan (AJKBISE)
SSC - undefined
F.G Dawood Public School Muzaffarabad Azad Kashmir (FBISE)
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