Uzair Abdullah

Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role.

Certified IT Administrator, Coursera

My Accomplishments as an IT Support Engineer

• Successfully resolved hundreds of technical issues related to hardware, software, and network connectivity, helping users get back to work quickly without long delays.
• Provided remote and on-site support for Windows, Linux, and basic macOS systems, ensuring smooth day-to-day operations in the organization.
• Configured and maintained printers, scanners, and other peripherals, reducing downtime and keeping office equipment functional.
• Took initiative to document common issues and their solutions, creating a basic knowledge base that helped the team resolve problems faster.
• Assisted in upgrading outdated systems and migrating data without loss, ensuring better performance and data safety.
• Regularly backed up important files and system data to avoid data loss due to hardware failure or other issues.
• Maintained LAN and Wi-Fi networks, troubleshooting IP issues and router configurations when needed.
• Helped new employees get started by setting up their user accounts, email, and access to shared resources.
• Learned new tools and technologies on the job, such as Active Directory, basic server management, and Office 365 administration.
• Communicated technical solutions in simple language so non-technical staff could understand and follow them easily.

• Student of BS Computer Science, University of the Punjab
• Certified by Google(Coursera)