Cisco Packet Tracer
Uzair Abdullah
IT Support Engineer
Rawalpindi, Punjab,PK
Summary
Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role.
Overview
1
1
year of professional experience
1
1
Certificate
2
2
Languages
3
3
years of post-secondary education
Work History
IT Support Engineer
Uzair Group
11.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
Education
Bachelor of Science - Computer Science
Govt. Post Graduate College, Satellite Town
Rawalpindi, Punjab, Pakistan 08.2022 - Current
Skills
Software installation
Network troubleshooting
Wireless networking
System administration
Server management
Network architecture
Help desk support
Remote desktop support
Network security
Application support
IT documentation
Configuration management
Mobile device management
Email administration
Storage area networks
Operating systems
Active directory
Windows server
LAN/WAN
Application installations
Network configuration
Network diagnostics
Hardware upgrades
Windows 10
Performance testing
Customer service expert
Data entry
Hardware troubleshooting
User support
Software
Wireshark
Winbox
Advanced IP Scanner
MS Office
Certification
Certified IT Administrator, Coursera
Languages
English
Elementary (A2)
Urdu
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
My Accomplishments as an IT Support Engineer
- Successfully resolved hundreds of technical issues related to hardware, software, and network connectivity, helping users get back to work quickly without long delays.
- Provided remote and on-site support for Windows, Linux, and basic macOS systems, ensuring smooth day-to-day operations in the organization.
- Configured and maintained printers, scanners, and other peripherals, reducing downtime and keeping office equipment functional.
- Took initiative to document common issues and their solutions, creating a basic knowledge base that helped the team resolve problems faster.
- Assisted in upgrading outdated systems and migrating data without loss, ensuring better performance and data safety.
- Regularly backed up important files and system data to avoid data loss due to hardware failure or other issues.
- Maintained LAN and Wi-Fi networks, troubleshooting IP issues and router configurations when needed.
- Helped new employees get started by setting up their user accounts, email, and access to shared resources.
- Learned new tools and technologies on the job, such as Active Directory, basic server management, and Office 365 administration.
- Communicated technical solutions in simple language so non-technical staff could understand and follow them easily.
Affiliations
- Student of BS Computer Science, University of the Punjab
- Certified by Google(Coursera)
Work Preference
Work Type
Part TimeInternshipContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionQuote
A minor invention every ten days, and a big one every six months or so.
Thomas Edison
Interests
Networking and system configuration
Exploring new tools and technologies to improve IT support
Troubleshooting hardware and software issues
Continuous learning through IT blogs, forums, and certifications
Keeping systems updated and secure
Timeline
IT Support Engineer
Uzair Group
11.2024 - Current
Bachelor of Science - Computer Science
Govt. Post Graduate College, Satellite Town
08.2022 - Current