Usman Siddique
Chief Operating Officer
Lahore
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
12
12
years of professional experience
Work History
Chief Operating Officer
Spyda Footwear & Accessories
Lahore
06.2018 - Current
- Streamlined operations by implementing efficient processes and systems, leading to 20% increase in productivity and cost savings.
- Spearheaded major organizational restructuring efforts, resulting in more agile and responsive team structure.
- Improved employee satisfaction and reduced turnover through development of effective training programs and performance management systems.
- Championed adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering culture of continuous learning and development within organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Increased profitability by 15% in previous year
- Established key performance indicators for each department to track progress towards organizational goals effectively
Operations Manager
Shaffi Traders
09.2016 - 06.2018
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Operations Executive
Azam Haleem Tannery
03.2014 - 08.2016
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
Quality Control Analyst
LiveAdmins LLC
01.2013 - 02.2014
- Collaborated with cross-functional teams for effective resolution of manufacturing discrepancies.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Ensured regulatory compliance by staying updated on industry standards and government regulations affecting product quality.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Participated in regular meetings with senior management to discuss ongoing projects, challenges faced, and proposed improvements.
- Sustained high levels of customer satisfaction through timely resolution of non-conformance issues.
Live Chat Operator
LiveAdmins LLC
09.2012 - 12.2012
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Supported the onboarding process for new employees as a mentor helping them adapt quickly to the role's requirements and responsibilities.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Provided feedback on common user issues, collaborating with cross-functional teams on potential improvements for future releases or updates.
Co-Founder
Spyda Footwear & Accessories
08.2012 - Current
- Developed comprehensive business plans that guided the company towards long-term success and profitability.
- Grew the customer base through targeted outreach and networking events.
- Increased company revenue by developing and implementing innovative marketing strategies.
- Strengthened organizational structure by clarifying roles and responsibilities within the team, promoting efficient collaboration among employees.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Streamlined operational processes for improved efficiency and cost reduction.
Education
MBA - Business Strategy
Forman Christian College & University
Lahore, Pakistan 04.2001 -
Bachelor of Arts - Business
Punjab University
Lahore 04.2001 -
GCE Advanced Level - Accounting And Business Management
Keynesian Institute of Management & Sciences
Lahore 04.2001 -
Skills
Compliance Management
Operations Oversight
Business Analysis
Business Forecasting
Production
Executive Leadership
Strategic Planning
Marketing
Financial Management
Performance Management
Operations Management
Timeline
Chief Operating Officer
Spyda Footwear & Accessories
06.2018 - Current
Operations Manager
Shaffi Traders
09.2016 - 06.2018
Operations Executive
Azam Haleem Tannery
03.2014 - 08.2016
Quality Control Analyst
LiveAdmins LLC
01.2013 - 02.2014
Live Chat Operator
LiveAdmins LLC
09.2012 - 12.2012
Co-Founder
Spyda Footwear & Accessories
08.2012 - Current
MBA - Business Strategy
Forman Christian College & University
04.2001 -
Bachelor of Arts - Business
Punjab University
04.2001 -
GCE Advanced Level - Accounting And Business Management
Keynesian Institute of Management & Sciences
04.2001 -
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