Usman Sarwar
Food & Beverage
Lahore,Pakistan
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Accomplished Property Consultant providing 3 years of experience delivering smooth-running buying and selling processes. Offering expert property advice through in-depth property knowledge, thorough market understanding and sound financial insight. Flexible Property Manager versed in managing commercial and residential properties. Addresses tenant needs and works with prospective renters to negotiate mutually favourable leasing terms. Strong knowledge of local market values and trends.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Property Consultant
Ks Associates
Lahore , Pakistan
02.2021 - Current
- Assisted clients throughout the entire buying or selling process, offering support from initial contact to successful closing.
- Maintained deep understanding of local property market trends and stayed abreast of industry regulations.
- Identified and addressed unique client needs seeking to buy or sell properties, delivering tailored solutions.
Restaurant Supervisor
Dubai World Trade Centre
Dubai, UAE
03.2017 - 09.2020
- Boosted sales through targeted product training and upselling strategy.
- Attended regular training to obtain and update food safety certificates.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Planned staff rotas to meet customer demand whilst remaining under budget.
Senior Waiter
Roya International
Dubai, UAE
06.2010 - 12.2016
- Trained 9 wait staff in accurate order taking, reducing errors by 95%.
- Delivered prompt and accurate service recording orders in Epos Now system.
- Supervised operations in fast-paced restaurant, managing team of 9+ wait staff.
- Followed food hygiene and safety procedures in line with requirements.
- Processed payments and reduced customer wait times.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Organised seating for groups and guests with special needs.
- Verified completed orders and served guests at tables.
- Polished glasses and cutlery to pristine standards.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Food Runner
New Mid Night Cafe & Restaurant
Dubai, UAE
06.2010 - 05.2011
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Increased customer loyalty by building and maintaining relationships with regular guests, memorising individual dining needs and preferences to maximise dining experience.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Managed timing standards in food deliveries to minimise delays.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Checked customer IDs to confirm age before selling age-restricted products.
- Stayed up to date on menu changes to accurately answer customer queries.
- Advised on food and drink choices based on customer preferences.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Education
Intermediate - Inter in Commerce
Scholar Academy
Lahore 03.2004
SSC - Science
Scholar Academy
Lahore 01.2002
Skills
Outstanding customer service
undefinedTimeline
Property Consultant
Ks Associates
02.2021 - Current
Restaurant Supervisor
Dubai World Trade Centre
03.2017 - 09.2020
Senior Waiter
Roya International
06.2010 - 12.2016
Food Runner
New Mid Night Cafe & Restaurant
06.2010 - 05.2011
Intermediate - Inter in Commerce
Scholar Academy
SSC - Science
Scholar Academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Upper intermediate (B2)
Similar Profiles
Clare WhiteClare White
Teaching Assistant at Benedictine College - Atchison KSTeaching Assistant at Benedictine College - Atchison KS
Tu Phong VoTu Phong Vo
Army NCO at Army National Guard KSArmy NCO at Army National Guard KS
Tayler SitlingtonTayler Sitlington
Supervisor at Edgerton, KSSupervisor at Edgerton, KS