Muhammad Usman
Call Center Representative
Lahore,PB
Summary
Customer-focused sales skill in growing customer base and increasing satisfaction. Well-organized and high-energy professional with personable telephone demeanor that regularly exceeds sales goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Call Center Supervisor
Callsage
Lahore, PB
07.2022 - Current
UK mobility to sell mobile phones to customers and achieve targets of sales every month.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
- Approximate 10 time break record of monthly sales.
Call Center Representative
SPIRE BPO (Pvt) Ltd
Lahore, PB
08.2020 - 05.2022
UK mobility to do sales of mobile phones on monthly target.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Bachelor of Science - Information Technology
Virtual University
Lahore, Punjab, Pakistan 03.2024 - Current
Bachelor of Science - Information Technology
Government Islamia Graduate College
Lahore, Punjab, Pakistan 09.2020 - 07.2022
Intermediate - F.Sc Pre-Engineering
Government Islamia Graduate Civil Lines College
Lahore, Punjab, Pakistan 07.2018 - 07.2020
Matriculation - Computer Science
Wapda Boys High School
Lahore, Punjab, Pakistan 03.2016 - 07.2018
Skills
Adept English communicatin
Timeline
Bachelor of Science - Information Technology
Virtual University
03.2024 - Current
Call Center Supervisor
Callsage
07.2022 - Current
Bachelor of Science - Information Technology
Government Islamia Graduate College
09.2020 - 07.2022
Call Center Representative
SPIRE BPO (Pvt) Ltd
08.2020 - 05.2022
Intermediate - F.Sc Pre-Engineering
Government Islamia Graduate Civil Lines College
07.2018 - 07.2020
Matriculation - Computer Science
Wapda Boys High School
03.2016 - 07.2018
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