Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
References
Timeline
Generic

Usman Naveed

Lahore

Summary

IT Support Engineer with 4+ years of experience managing IT infrastructure across Windows, macOS, and Linux. Skilled in AD, GPOs, Microsoft 365, SharePoint, Azure AD, and Intune MDM, with expertise in WDS deployments and Veeam backups. Solid networking knowledge with CCNA training and hands-on work with Unifi, D-Link, Tenda, and Ruckus. Expanding cloud expertise through AWS training and mini projects alongside Microsoft Azure services, aiming to grow into a Cloud/Network Engineer role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Executive

Service Sales Corporation (Pvt.) Limited
Lahore
03.2024 - Current
  • Managed user accounts, permissions, and passwords on Windows Server 2019, including Active Directory and Group Policy administration.
  • Installed, configured, and maintained computer hardware, software, printers, scanners, and network devices.
  • Provided end-user support across macOS, Windows 10/11, and Linux systems, ensuring smooth daily operations.
  • Managing data backups and recovery using Veeam Backup & Replication to ensure business continuity and data protection.
  • Performed routine system maintenance and troubleshooting across various platforms.
  • Maintained accurate IT inventory records and documentation.
  • Monitored and supported LAN/Wi-Fi networks (Unifi, D-Link, Tenda, Ruckus), including AP management, VLAN configuration, and basic switch/router setup.
  • Resolved network and connectivity issues, escalating critical incidents when needed.
  • Managed DHCP and printer servers, as well as Windows Deployment Services (WDS) for system imaging.
  • Administered Microsoft 365 accounts, licenses, applications, and SharePoint access.
  • Delivered remote IT support via TeamViewer, AnyDesk, phone, and email for local and off-site users.
  • Handled IT procurement, vendor coordination, and service contract management.
  • Managed the Kayako ticketing system to prioritize and resolve support requests.

IT Support Officer

Zaitoon Group Official
Lahore
08.2023 - 03.2024
  • Installed and configured desktops, laptops, operating systems, software, network printers, and scanners.
  • Provided prompt IT support via phone and remote tools, ensuring minimal downtime and user satisfaction.
  • Set up and troubleshot email accounts on Microsoft Outlook and Android devices.
  • Administered Active Directory and DHCP server, handling user accounts, permissions, and group policies.
  • Managed and maintained LAN and wireless networks (Unifi, D-Link, Tenda), including access points and network health monitoring.
  • Monitored network performance and ensured uninterrupted IT services across all departments.
  • Led the successful migration of the domain controller from Windows Server 2008 R2 to 2019, ensuring a seamless transition for over 500 users with minimal disruption.
  • Designed and implemented the IT infrastructure for a new site office, including server rack installation, CCTV setup, and deployment of secure wireless access points, enabling smooth business operations from day one.

Information Technology Support Officer

HeyCommerce
Lahore District
01.2022 - 07.2023
  • Installing and Configuring computer hardware, software, operating system, network, printer and scanner.
  • Manage Active Directory Domain Service.
  • Manage Wireless Network (Unifi, D-Link, Tenda).
  • Email setup on Outlook, android phone and also troubleshoot.
  • Manage IT-related purchasing, and handle inventory.
  • Dealing with IT vendors and service providers.
  • Manage LAN.
  • Timely maintenance of all systems particularly in fields ensuring that the antivirus software, in use, is current and all system has updated virus definitions.
  • Monitoring IT network to ensure availability to all users.
  • Manage CCTV.

Education

Bachelor's degree - Computer Science

University of Central Punjab (UCP)
Lahore, Pakistan
01-2022

Intermediate - Computer Science

Government College Of Science Lahore
Lahore, Pakistan

Skills

  • IT operations management
  • Active directory administration
  • Network troubleshooting
  • Data backup solutions
  • Printer management
  • System administration
  • IT infrastructure setup
  • Vendor coordination
  • System maintenance
  • End-user support
  • Cloud application management
  • IT asset management
  • Technical support

Accomplishments

• Led the successful migration of the domain controller from Windows Server 2008 R2 lo 2019, ensuring a seamless

transition for over 500 users with minimal disruption.

• Designed and implemented the IT infrastructure for a new site office, including server rack installation, CCTV setup,

And deployment of secure wireless access points, enabling smooth business operations from day one

• Developed a Python automation script to remotely upgrade firmware on 150+ routers D-link.

Certification

  • Microsoft Azure: Hands On Training, AZ-900, AZ-104, AZ-305
  • CompTIA A+, Core 1 & Core 2 - 101 Level

References

References available upon request.

Timeline

IT Executive

Service Sales Corporation (Pvt.) Limited
03.2024 - Current

IT Support Officer

Zaitoon Group Official
08.2023 - 03.2024

Information Technology Support Officer

HeyCommerce
01.2022 - 07.2023

Bachelor's degree - Computer Science

University of Central Punjab (UCP)

Intermediate - Computer Science

Government College Of Science Lahore

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Usman Naveed