Abobe Premier Pro
USMAN MUSTAFA BARI
Video Editor
Lahore,Punjab
Summary
Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management, and team leadership.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Languages
1
1
Certificate
Work History
Call Center Manager
Abacus Consulting BPO Division
01.2021 - 05.2024
- Worked in Abacus Consulting as Call Center Manager
- Led daily team meetings to review performance, set targets and motivate staff.
- Established positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
Store Manager
BATA PAKISTAN LIMITED
02.2014 - 12.2020
- Worked in Bata Pakistan Limited as Store Manager
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed over 100 customers per day.
Assistant Manager
AFZAL ELECTRONICS
01.2013 - 01.2014
- Worked in Afzal Electronics as Data Operator & Cashier
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
MASTERS OF INFORMATION AND OPERATIONAL MANAGEMENT - Operations Management
COLLEGE OF STATISTICAL AND ACTUARIAL SCIENCES, UNIVERSITY OF THE PUNJAB
Lahore, Punjab, Pakistan 09.2010 - 09.2012
B.COM - Commerce
GLOBAL COLLEGE OF COMMERCE
Lahore, Punjab, Pakistan 08.2008 - 09.2010
Faculty of Science - Science Education
Government Shalimar College
Lahore 08.2006 - 07.2008
Matriculation of Science - Science Education
Government High School Ato K Awan
Lahore 08.2004 - 07.2006
Skills
MS OFFICE
ERP (INVENTORY)
Highly motivated with positive mental attitude
Planning and Organizing Skills Ability
Problem-Solving Aptitude
Multitasking
Encourage and develop subordinates to use their strongest abilities
Quality controls
Report Preparation
Employee Motivation
Consistent & Supportive
Call Center Customer Service
Jobdescription
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts; maintaining inventories.
- Maintains professional and technical knowledge by attending educational workshops, reviewing
Personal Information
Date of Birth: 10/05/90
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancement4-day work weekCompany CulturePaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Interests
Travelling
Singing
Affiliations
- APICS – Association for Supply Chain Management
Certification
Management Training - 1 Month
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Timeline
Call Center Manager
Abacus Consulting BPO Division
01.2021 - 05.2024
Management Training - 1 Month
10-2019
Store Manager
BATA PAKISTAN LIMITED
02.2014 - 12.2020
Assistant Manager
AFZAL ELECTRONICS
01.2013 - 01.2014
MASTERS OF INFORMATION AND OPERATIONAL MANAGEMENT - Operations Management
COLLEGE OF STATISTICAL AND ACTUARIAL SCIENCES, UNIVERSITY OF THE PUNJAB
09.2010 - 09.2012
B.COM - Commerce
GLOBAL COLLEGE OF COMMERCE
08.2008 - 09.2010
Faculty of Science - Science Education
Government Shalimar College
08.2006 - 07.2008
Matriculation of Science - Science Education
Government High School Ato K Awan
08.2004 - 07.2006