Abobe Premier Pro
USMAN MUSTAFA BARI
Video Editor
Lahore,Punjab
Summary
Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management, and team leadership.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Languages
1
1
Certificate
Work History
Call Center Manager
Abacus Consulting BPO Division
01.2021 - 05.2024
- Worked in Abacus Consulting as Call Center Manager
- Led daily team meetings to review performance, set targets and motivate staff.
- Established positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
Store Manager
BATA PAKISTAN LIMITED
02.2014 - 12.2020
- Worked in Bata Pakistan Limited as Store Manager
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed over 100 customers per day.
Assistant Manager
AFZAL ELECTRONICS
01.2013 - 01.2014
- Worked in Afzal Electronics as Data Operator & Cashier
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
MASTERS OF INFORMATION AND OPERATIONAL MANAGEMENT - Operations Management
COLLEGE OF STATISTICAL AND ACTUARIAL SCIENCES, UNIVERSITY OF THE PUNJAB
Lahore, Punjab, Pakistan 09.2010 - 09.2012
B.COM - Commerce
GLOBAL COLLEGE OF COMMERCE
Lahore, Punjab, Pakistan 08.2008 - 09.2010
Faculty of Science - Science Education
Government Shalimar College
Lahore 08.2006 - 07.2008
Matriculation of Science - Science Education
Government High School Ato K Awan
Lahore 08.2004 - 07.2006
Skills
MS OFFICE
Jobdescription
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts; maintaining inventories.
- Maintains professional and technical knowledge by attending educational workshops, reviewing
Personal Information
Date of Birth: 10/05/90
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancement4-day work weekCompany CulturePaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Interests
Travelling
Singing
Affiliations
- APICS – Association for Supply Chain Management
Certification
Management Training - 1 Month
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Timeline
Call Center Manager
Abacus Consulting BPO Division
01.2021 - 05.2024
Management Training - 1 Month
10-2019
Store Manager
BATA PAKISTAN LIMITED
02.2014 - 12.2020
Assistant Manager
AFZAL ELECTRONICS
01.2013 - 01.2014
MASTERS OF INFORMATION AND OPERATIONAL MANAGEMENT - Operations Management
COLLEGE OF STATISTICAL AND ACTUARIAL SCIENCES, UNIVERSITY OF THE PUNJAB
09.2010 - 09.2012
B.COM - Commerce
GLOBAL COLLEGE OF COMMERCE
08.2008 - 09.2010
Faculty of Science - Science Education
Government Shalimar College
08.2006 - 07.2008
Matriculation of Science - Science Education
Government High School Ato K Awan
08.2004 - 07.2006
Similar Profiles
MUHAMMAD ZAIN BINTARIQMUHAMMAD ZAIN BINTARIQ
Team Lead Customer Services at Abacus Consulting BPO DivisionTeam Lead Customer Services at Abacus Consulting BPO Division
HAFIZ MUHAMMAD AZEEM ANWARHAFIZ MUHAMMAD AZEEM ANWAR
Customer Care Representative at Abacus ConsultingCustomer Care Representative at Abacus Consulting
Muhammad TaimoorMuhammad Taimoor
Senior Consultant at Abacus ConsultingSenior Consultant at Abacus Consulting