Usman Ghani
Domain Manager
Lahore,PB
Summary
Seasoned telecom professional with a strong desire to excel as a Technical Manager and Unit Head. Dedicated to staying abreast of cutting-edge technologies in Cloud, Automations, and Data Sciences. Over 23 years of diverse experience across multiple vendors in Project Implementation, Operations, Troubleshooting, and Technical Support for Fixed and Wireless 2G/3G/4G/5G technologies. Adept at leading teams of engineers in Market Area and remote delivery centers for EMEA Customers. Solid track record of 10 years as a Domain Manager for CS, PS, and MPBN Domain.
Overview
23
23
years of professional experience
Work History
S&R Domain Manager – COS&UDM
Ericsson Pakistan
Lahore, Punjab
04.2018 - Current
- Line and Function Manager for Communication Services and User Data Management in Market Area Middle East Africa.
- Leading and resolving critical Customer issues with SDMs, CPM, Program Managers, MA Support Head, Global Engineering and Design unit.
- Driving programs within Support and Repair, Cloud and Software Services, Networks and Global Engineering to improve the Delivery efficiency.
- Developing learning plans to meet technology shift and competence readiness for emerging areas.
- Supporting Sales Manager for cost estimation on new business proposals and service offerings.
- Addressing resource requests for onsite assignment and Project support activities.
- Change Management by driving awareness and implementing new program from Market Area Leadership and Global teams.
- Coordinating with People Management team for evaluation and surveys feedback progress, new resource hiring and graduate Internee program.
- Conducting Individual Performance Review and setting up competence development goals and aligning with Market Area delivery plans.
- Time reporting management for effective utilization of resources.
- Coordinating with Regional Performance and Configuration Management team for the Installed base Life Cycle Management and Support performance measurement reports.
- Project to Support Handover management for new solutions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
Domain Manager IPBC, Regional Support Center
Ericsson AB Ghana
Accra, Accra
03.2013 - 04.2018
- Handling escalations from Customers, Customer Technical Managers and Service Delivery Manager for business-critical issues in CS and PS Core domain.
- Preparing and analyzing Monthly Business Reports for IPBC Domain. Identify key areas of Improvement and take necessary actions to achieve regional KPIs and delivery targets.
- Planning and executing Node Software Audit, features and capacity utilization of Licensed features requested by Key Account Managers and Solutions team as part of RSSA High margin sales.
- Conducted O&M workshops to enhance operational excellence and emergency readiness sessions with customers to prevent repetitive and long duration emergencies.
- Governance meetings with Global Support Domain Managers and Ericsson Delivery Managers.
- Regional Change Management desk for IPBC domain activities performed by Support and Ericsson Project. This program helped in reduction of outages due to project activities.
Team Lead, IPBC Domain, Regional Support Center
Ericsson AB Ghana
Accra
07.2011 - 02.2013
- Build team of fresh graduates and experienced engineers for RSSA Software Support Delivery.
- Knowledge sharing for frequent and critical issues reported within Customer network.
- Preparing Operational guidelines for Customers to Improve Daily Operations and Maintenance tasks, network stability and readiness for special events.
Field Switch Engineer, Managed Services
Ericsson AB, Saudi Arabia
Jeddah
09.2010 - 06.2011
- Providing 1st Level Operations, Maintenance and Emergency handling of 2G and 3G network.
High Level Support Engineer
MTN Nigeria Communicated Ltd
Lagos
09.2007 - 06.2010
- Troubleshooting 2G,3G CS network and Performing 24x7 Emergency Duty on roster basis.
- Performing Core Network Optimization and preventive maintenance.
- Performing Software Update, Upgrades, and maintenance of AXE, MSS and MGW nodes.
Customer Support Engineer
LogicaCMG, Pakistan
Islamabad
06.2007 - 09.2007
- Installation and integration of LogicaCMG SMSC Nodes according to Customer Design.
System Engineer, ELS
Ericsson Pakistan (Pvt) Ltd
Lahore, Punjab
05.2005 - 03.2007
- Provided Technical Support in GSM Network for Warid Telecom.
- Core Network Optimization Project for Switch Performance and KPI Improvements.
- FNR Implementation, HLR Subscriber and Authentication Data Migration Project.
Executive Engineer NSS
UFONE, Pak Telecom Mobile Limited
Lahore, Punjab
10.2004 - 04.2005
- Handling operational issues of CS Core domain covering MSC, HLR and VMS Nodes.
- Signaling and Route Utilization reports generation for Network Optimization and Planning team.
- Responsible for maintaining and verifying BOQ of CS Core products.
- Established procedures for corrective and preventive maintenance.
NSS Engineer
ZTE Pakistan (Pvt) Ltd
09.2003 - 09.2004
- Worked on greenfield Mobile Network GSM project for Paktel (Zong) Phase-I and phase-II.
- Lead a team of technicians for installation and commissioning of Paktel 2G MSCs and BTS.
- Provided support to PTCL for PSTN Network in Central region.
Network Engineer
Go Internet & Software Services (Pvt) Ltd
Lahore, Punjab
07.2002 - 10.2003
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
Education
Bachelor of Science - Electrical Engineering, Electronics and Communication
University of Engineering And Technology
LahoreSkills
- Team leadership
- Employee talent development
- Performance management
- Strategic planning
- Scope management proficiency
- Customer engagement proficiency
- Strategic resource allocation
- Effective problem resolution
- Cost analysis and budgeting
- Responsive to changing business needs
Personal Information
- Number of Children: 2
- Nationality: Pakistani
- Marital Status: Married
Timeline
S&R Domain Manager – COS&UDM
Ericsson Pakistan
04.2018 - Current
Domain Manager IPBC, Regional Support Center
Ericsson AB Ghana
03.2013 - 04.2018
Team Lead, IPBC Domain, Regional Support Center
Ericsson AB Ghana
07.2011 - 02.2013
Field Switch Engineer, Managed Services
Ericsson AB, Saudi Arabia
09.2010 - 06.2011
High Level Support Engineer
MTN Nigeria Communicated Ltd
09.2007 - 06.2010
Customer Support Engineer
LogicaCMG, Pakistan
06.2007 - 09.2007
System Engineer, ELS
Ericsson Pakistan (Pvt) Ltd
05.2005 - 03.2007
Executive Engineer NSS
UFONE, Pak Telecom Mobile Limited
10.2004 - 04.2005
NSS Engineer
ZTE Pakistan (Pvt) Ltd
09.2003 - 09.2004
Network Engineer
Go Internet & Software Services (Pvt) Ltd
07.2002 - 10.2003
Bachelor of Science - Electrical Engineering, Electronics and Communication
University of Engineering And Technology
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