Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Usman  Arshad

Usman Arshad

Customer Services Specialist
Lahore, Punjab,PB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Services position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Amazon Store Manager

Picadoo
03.2022 - 01.2024
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Investigated and resolved accounting, service and delivery concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Ebay Store Manager

Walinz Limited
03.2022 - 04.2023


  • Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Science - Electrical Engineering

University of Engineering And Technology Lahore,
Lahore, Punjab, Pakistan
05.2001 -

Skills

Customer Relationship Management (CRM)

Software

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Intercom

Microsoft 360

Freshservice

Timeline

Amazon Store Manager

Picadoo
03.2022 - 01.2024

Ebay Store Manager

Walinz Limited
03.2022 - 04.2023

Bachelor of Science - Electrical Engineering

University of Engineering And Technology Lahore,
05.2001 -
Usman ArshadCustomer Services Specialist