Zoho Desk
Usman Arshad
Customer Services Specialist
Lahore, Punjab,PB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Services position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Amazon Store Manager
Picadoo
03.2022 - 01.2024
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Evaluated interactions between associates and customers to assess personnel performance.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Ebay Store Manager
Walinz Limited
03.2022 - 04.2023
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Electrical Engineering
University of Engineering And Technology Lahore,
Lahore, Punjab, Pakistan 05.2001 -
Skills
Customer Relationship Management (CRM)
Customer Service
Complaint Handling
Retail store support
Customer RMA management
LiveChat Messaging
Multitasking
Microsoft Office
English Fluency
Technical Support
Software
Freshdesk
Zendesk
Salesforce
Liveagent
Intercom
Microsoft 360
Freshservice
Timeline
Amazon Store Manager
Picadoo
03.2022 - 01.2024
Ebay Store Manager
Walinz Limited
03.2022 - 04.2023
Bachelor of Science - Electrical Engineering
University of Engineering And Technology Lahore,
05.2001 -