Sales loft
Usman Amjad
SR Account Executive
Islam, Lahore
Summary
Versatile Senior Account Executive offering experience in account development, documentation and business development. Expert at driving sales and building relationships. Dedicated to exceeding quotas and expectations. Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges. Accomplished Senior Account Executive with 8 years in Call Center industry. Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
SR Account Executive
Phi Consulting
Lahore,Punjab
04.2022 - Current
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Maintained information and client satisfaction for high-profile accounts
- Promoted company offerings to diverse customers with targeted and disciplined approach.
SR Account Executive
KeepTruckin
Lahore Punjab
01.2020 - 04.2022
- Giving Customers Demo on the Product and how the ELD, dashcam and fuel Management works,
- Promoted company offerings to diverse customers with targeted and disciplined approach.
- Set and monitored sales targets and identified potential customers.
- Maintained information and client satisfaction for high-profile accounts worth up to $50,000
- Managed and mentored team of account executives.
- Completed over 500 weekly cold calls to attract new customers, maintaining 50% conversion rate.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Motivated team members to meet and exceed sales targets.
- Originated new business transactions by incorporating expertise and value propositions.
- Developed strategies using market research with support from cross-functional teams.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Cold called prospects to explain partnership benefits, representing company values.
Customer Service Associate
IPS Information processing Solutions
Lahore,Punjab
05.2018 - 11.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Boosted sales revenue by skillfully promoting diverse service options.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Personalized approaches and package offerings based on customer stated desires to more effectively target sales pitches.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Protected products from damage by using proper packaging and bagging techniques.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Processed customer payments, generated bills and filled out warranty cards.
- Assisted customers in making informed purchase choices and selecting products.
- Overcame objections by asking lifestyle questions and creating value for customers.
Sales Representative
DGS (Ibex Global)
lahore,Punjab
01.2015 - 07.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Expanded customer base and boosted profit within product line.
- Implemented brand marketing and sales campaigns.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Sales Executive
Top Media Partners
Cyberjaya
07.2015 - 05.2016
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Customer Service Representative
Mind bridge
Lahore,Punjab
03.2014 - 12.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
Education
Bachelor of Arts - Fine Arts
Allama Iqbal Open University
2 Ashfaq Ahmed Rd, H-8/2 H 8/2 H-8, Islamabad, Isl 01.2018 - 11.2020
High School Diploma -
Punjab College
31-C Canal Rd, Block C Muslim Town, Lahore, Punjab 01.2016 - 11.2018
Skills
Account managing
undefinedSoftware
Sales Force
Certification
CSP - Certified Sales Professional
Interests
Learning new skills
Travelling / Exploring
Music
Timeline
SR Account Executive
Phi Consulting
04.2022 - Current
CSP - Certified Sales Professional
02-2021
SR Account Executive
KeepTruckin
01.2020 - 04.2022
Customer Service Associate
IPS Information processing Solutions
05.2018 - 11.2020
Bachelor of Arts - Fine Arts
Allama Iqbal Open University
01.2018 - 11.2020
High School Diploma -
Punjab College
01.2016 - 11.2018
Sales Executive
Top Media Partners
07.2015 - 05.2016
Sales Representative
DGS (Ibex Global)
01.2015 - 07.2016
Customer Service Representative
Mind bridge
03.2014 - 12.2014
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