Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Usman Ali

Usman Ali

Sialkot

Summary

Dynamic Senior Waiter with extensive fine dining experience at Frangoz Restaurant, adept at enhancing guest relations and driving revenue through effective upselling techniques. Recognized for strong communication skills and a commitment to food safety compliance, consistently resolving customer concerns to foster loyalty and satisfaction.

Experienced with fine dining service techniques, ensuring exceptional guest experiences. Utilizes effective communication and organizational skills to manage busy service periods. Track record of fostering positive team environments and consistently exceeding guest expectations.

Hospitality professional known for delivering exceptional service and maintaining high standards. Adept at managing dynamic dining environments and ensuring seamless operations. Strong focus on team collaboration and achieving guest satisfaction, consistently adaptable to changing needs.

Overview

4
4
years of professional experience

Work History

Senior Waiter

Frangoz Restaurant
01.2020 - 01.2024
  • Supervised daily operations ensuring exceptional service delivery to enhance guest satisfaction.
  • Trained and mentored junior staff on menu knowledge and service standards.
  • Collaborated with kitchen staff to streamline order processes and reduce wait times.
  • Implemented upselling techniques increasing overall dining experience and revenue generation.
  • Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty.
  • Monitored inventory levels, assisting in stock ordering to prevent shortages during peak hours.

Education

GED -

Board of Intermediate Secondary Education
Sialkot
07-2016

Skills

  • Adaptive learning
  • Strong communication skills
  • Sales techniques
  • Cash handling
  • Safe food handling
  • Food safety compliance
  • Time management expertise
  • Dining area maintenance
  • Guest relations
  • Food inspection
  • Menu presentation
  • Fine dining experience

Languages

English
Full Professional
Urdu
Full Professional

Timeline

Senior Waiter

Frangoz Restaurant
01.2020 - 01.2024

GED -

Board of Intermediate Secondary Education
Usman Ali