Summary
Overview
Work History
Education
Skills
DRIVING LICENSE
LANGUAGES
Timeline
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Usman Ali

Usman Ali

Summary

As a highly motivated and detail-oriented operations professional, I bring a wealth of experience in logistics and delivery station management to the table. My career is marked by a proven track record of supervising and coaching dynamic teams, enhancing operational processes, and steadfastly upholding the safety and efficiency of delivery operations. Skilled in juggling multiple responsibilities, I excel in roles that require deputizing for the Operations Manager, vigilantly monitoring performance metrics, and swiftly resolving any process-related issues. My flexibility is evident in my willingness to work various shifts and commit to overtime when necessary, ensuring that organizational goals are met with the highest standards of excellence.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Bin Yaber Driving Institute
12.2024 - Current
  • Led team in daily operations, ensuring efficient workflow and adherence to company standards.
  • Developed training programs for new staff, enhancing onboarding and retention rates.
  • Implemented process improvements that increased productivity and reduced operational costs.
  • Analyzed performance metrics to identify areas for improvement and strategize solutions.
  • Coordinated cross-departmental communication to streamline project execution and enhance collaboration.
  • Approval and Issuance of Driving license for newly passed individuals.
  • Manage and approve the payroll, deductions and related financial issues for team members
  • deployee, manage and track performance of the team member to required project.
  • Handle the online portal of client to track COD and Online payments.
  • Led and managed teams in accommodation and driving school departments to ensure smooth and efficient daily operations.
  • Mentored staff members, fostering professional growth and skill development within the team.
  • Conducted regular audits of operational practices, ensuring compliance with organizational policies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.

Operations & Fleet Manager

GSM Medical Center LLC
02.2020 - 01.2024
  • Provide leadership, guidance, and training to drivers, logistics staff, and support staff to ensure a high-performing and motivated team.
  • Oversaw the scheduling for 250 transportations of employees with over 800 bookings on a day-to-day basis of homecare services and appointments.
  • Oversee the Clinic vehicle fleet such as ambulances, pool cars, management and director’s vehicle, delivery vehicles, and buses ensuring that all vehicles are well-maintained, registered, and meet safety standards.
  • Route planning and developing efficient routes to minimize travel time and costs while maximizing medicines delivery efficiency.
  • Logistics coordination and Ensuring that goods are transported from the origin to the destination smoothly, coordinating with suppliers, warehouses, states and customers.
  • Ensuring all transport operations comply with local and national regulations and safety standards.
  • Responsible to manage fleet renewal, registration, insurance, vehicle transfer from C2C,C2P,P2P, permits, maintenance and all other related issues.
  • Schedule routine maintenance and repairs as needed.
  • Efficiently plan delivery routes all over UAE for medical supplies, equipment, and other materials to ensure timely and cost-effective transportation.
  • Managing account portals of RTA, ENOC VIP, ADNOC smart chip, EVG, Vehicle Tracking, TAMM, ASATEEL, UAE police, and Municipality queries of DXB and SHJ.
  • Monitor and manage inventory levels of medical supplies and equipment, maintaining adequate stock levels to support hospital operations while minimizing waste.
  • Managed and optimized warehouse operations using custom made WMS,OMS software ensuring accurate inventory tracking, efficient order fulfillment, and improved overall productivity.
  • Implement cost-effective strategies to reduce transportation expenses while maintaining service quality.
  • Produced and maintained records for reporting purposes.
  • Maintain clear and effective communication with various hospital departments, suppliers, and external partners to coordinate logistics and resolve any transportation related issues.
  • Maintain accurate records of transportation and logistics activities, including delivery receipts, vehicle maintenance logs, lpo, Invoices, delivery orders and other relevant documentation.
  • Supervised / track via GPS and guide field staff to perform tasks and follow protocols.
  • Managed and approved financial operations, payroll and accounting processes for team members.

Logistic Coordinator

Farzana Trading LLC
12.2015 - 01.2020
  • Worked with warehouse teams to plan and execute efficient storage strategies.
  • Managed and optimized warehouse operations using custom made WMS,OMS software ensuring accurate inventory tracking, efficient order fulfillment, and improved overall productivity.
  • Prepared logistics documentation, including shipping manifests.
  • Completed shipment documentation to company standards.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Monitors competitors’ prices and submits Weekly Market Price Comparison as basis for weekly price updates for E-commerce.
  • Contributed to changes in the process flow, software used for e-Commerce and the website/mobile app designs, which diminished technical errors.
  • Overseeing and managing the inspection of incoming and outgoing shipments and verifying their rates
  • Ensuring the safe and timely pick-up and delivery of shipments
  • Complete logs and reports of 50 delivery riders consist of their daily scheduled, payroll and overtime.
  • Assisting the vehicle fleet, such as pool cars, management and director’s vehicle, delivery vehicles, and buses ensuring that all vehicles are well- maintained, registered, updated permits, gps tracking.
  • Assisting to manage fleet renewal, registration, insurance, vehicle transfer from C2C,C2P,P2P, permits, maintenance and all other related issues.
  • Contribute in maintaining monthly fuel, stock, and orders reports.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Directed daily operations to achieve maximum output and reduce costs.

Sales Executive

Orchid International Trading Llc
11.2013 - 11.2015
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Maintained current knowledge of evolving changes in marketplace.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Recorded accurate and efficient records in customer database.
  • Consulted with businesses to supply accurate product and service information.

Education

Associate of Arts - Business

FBISE
Islamabad
01.2011

DAE - Electronics

Rawalpindi Polytechnic Institute
Rawalpindi, Punjab, Pakistan
07-2011

Skills

  • Requisitioning, Receiving, and Distribution
  • Sales and Customer Service
  • Team Supervision and Coaching
  • Performance Monitoring and Reporting
  • Logistics Process Improvement
  • Recruitment and Training
  • Flexibility and Adaptability
  • Problem Solving Techniques
  • Strong Communication
  • Safety Compliance
  • Detail-Oriented

DRIVING LICENSE

Driving license category Dubai LV

LANGUAGES

English
Urdu
Arabic

Timeline

Assistant Manager

Bin Yaber Driving Institute
12.2024 - Current

Operations & Fleet Manager

GSM Medical Center LLC
02.2020 - 01.2024

Logistic Coordinator

Farzana Trading LLC
12.2015 - 01.2020

Sales Executive

Orchid International Trading Llc
11.2013 - 11.2015

Associate of Arts - Business

FBISE

DAE - Electronics

Rawalpindi Polytechnic Institute

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Usman Ali