USAMA UMAR FAROOQ
AVIATION SECTOR
Lahore, Punjab
Summary
Achieved enhanced customer satisfaction and operational efficiency at Qatar Airways by leveraging strong multitasking and interpersonal communication skills. Implemented comprehensive safety plans at Haier, significantly reducing environmental risks. Excelled in documentation accuracy and emergency preparedness, underscoring a commitment to safety and security and quality service.
Overview
4
4
years of professional experience
Work History
Airport Services Agent
Qatar Airways
04.2022 - Current
- Pre-flight preparation and briefing to Check-in staff as well as highlight special handling of customers.
- Enhanced customer satisfaction by providing quality service in respect to check-in, boarding, special services and baggage services to portray Qatar Airways image.
- Ensure OTP (On Time Performance), and safety of flight.
- Handled passenger luggage with care, ensuring proper handling and security measures were followed during baggage processing.
- To ensure safe operation of QR ground ramp product by performing ATC (Aircraft Turnaround Check).
- Participated in emergency training exercises, enhancing preparedness for potential airport incidents.
Environmental Health and Safety Officer
Al-Khair Five Star Foam
11.2021 - 03.2022
- Reduced environmental risks by implementing comprehensive health and safety plans for site operations.
- Improved employee awareness of environmental responsibilities by developing targeted training programs and materials.
- Increased compliance with regulatory standards through diligent monitoring of air emissions, wastewater discharge, and waste disposal practices.
Environmental Health and Safety Intern
Haier
12.2020 - 03.2021
- Reduced workplace accidents with consistent safety training sessions and informative presentations.
- Improved site safety by conducting thorough hazard assessments and implementing corrective actions.
- Assisted in the development of effective emergency response plans for various environmental incidents.
Education
Master of Science - Environmental Science
The University of Lahore
Lahore, Punjab, Pakistan 04.2001 -
Bachelor of Science - Environmental Science
The University of Lahore
Lahore, Punjab, Pakistan 04.2001 -
F.Sc -
Kips College
Lahore, Punjab, Pakistan 04.2001 -
Skills
Passenger Assistance
Empathy and patience
Documentation accuracy
Strong multitasking
Interpersonal communication
Good command in MS Office
Languages
Urdu, English, Punjabi
Native language
Timeline
Airport Services Agent
Qatar Airways
04.2022 - Current
Environmental Health and Safety Officer
Al-Khair Five Star Foam
11.2021 - 03.2022
Environmental Health and Safety Intern
Haier
12.2020 - 03.2021
Master of Science - Environmental Science
The University of Lahore
04.2001 -
Bachelor of Science - Environmental Science
The University of Lahore
04.2001 -
F.Sc -
Kips College
04.2001 -
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