Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

FATIMA RAUF

Harrow

Summary

Motivated and adaptable professional with a background in physiotherapy and over 2 years of experience as a receptionist and customer support executive. Currently seeking opportunities in retail and customer service sectors in the UK while pursuing physiotherapy licensing. Known for strong communication skills, a customer-first approach, and the ability to thrive in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Physiotherapist

KENT Physiotherapy and Rehabilitation Centre
12.2024 - 02.2025
  • Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
  • Educated patients, families and caregivers on home exercise program that complement therapy sessions.
  • Made clinical assessments and diagnoses to treat physical problems and conditions.

Customer Service Representative

IBEX Global
08.2023 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

Hamid Latif Hospital
01.2023 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Doctor of Physical Therapy -

University of Management and Technology
10.2023

Skills

  • Manual therapy
  • Electrotherapy
  • Software and Media
  • Communication
  • Teamwork
  • Reading
  • Presentation skills

LANGUAGES

Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Physiotherapist

KENT Physiotherapy and Rehabilitation Centre
12.2024 - 02.2025

Customer Service Representative

IBEX Global
08.2023 - 11.2024

Receptionist

Hamid Latif Hospital
01.2023 - 07.2023

Doctor of Physical Therapy -

University of Management and Technology
FATIMA RAUF