FATIMA RAUF
Harrow
Summary
Motivated and adaptable professional with a background in physiotherapy and over 2 years of experience as a receptionist and customer support executive. Currently seeking opportunities in retail and customer service sectors in the UK while pursuing physiotherapy licensing. Known for strong communication skills, a customer-first approach, and the ability to thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Physiotherapist
KENT Physiotherapy and Rehabilitation Centre
12.2024 - 02.2025
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Educated patients, families and caregivers on home exercise program that complement therapy sessions.
- Made clinical assessments and diagnoses to treat physical problems and conditions.
Customer Service Representative
IBEX Global
08.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Hamid Latif Hospital
01.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Doctor of Physical Therapy -
University of Management and Technology
10.2023
Skills
- Manual therapy
- Electrotherapy
- Software and Media
- Communication
- Teamwork
- Reading
- Presentation skills
LANGUAGES
Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Physiotherapist
KENT Physiotherapy and Rehabilitation Centre
12.2024 - 02.2025
Customer Service Representative
IBEX Global
08.2023 - 11.2024
Receptionist
Hamid Latif Hospital
01.2023 - 07.2023
Doctor of Physical Therapy -
University of Management and Technology
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