Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
TRAINING
Software
Timeline
Hi, I’m

Usama Qamar

Hospitality Associate

Summary

I am a highly motivated and hardworking individual who has had experience working in a team during his education and professional career. I am always searching for strengthening and managing my personal and professional growth while maintaining the overall ethos of the work environment.

Overview

9
years of professional experience
4
Languages

Work History

Grace Hospitality Group

Cluster Assistant Director of Sales
06.2024 - Current

Job overview

Grace Hospitality holding multiple International Hotel Chains across the Nation:

  • Ramada Lahore
  • Ramada Gilgit Best
  • Best Western Premier Hunza
  • Grace Boutique Hotel Islamabad


  • Oversee and drive the sales performance across four hotels under the Grace Hospitality portfolio in Pakistan.
  • Lead, mentor, and motivate the sales team to achieve revenue and performance goals.
  • Set strategic sales objectives, targets, and KPIs aligned with overall business plans and brand standards.
  • Conduct regular competitor analysis and identify emerging market trends to maintain a competitive edge.
  • Ensure consistent communication and coordination between property-level and cluster-level operations.

Park Lane Hotel

Assistant Director of Sales (Regional)
01.2024 - 06.2024

Job overview

  • Developed and implemented strategic sales initiatives that significantly enhanced regional market penetration and brand visibility.
  • Collaborated with cross-functional teams to optimize pricing strategies, resulting in improved competitive positioning and revenue growth.
  • Analyzed regional sales performance metrics to identify trends, informing decision-making and driving actionable insights for team improvement.
  • Trained and mentored junior sales staff, fostering a culture of excellence and significantly improving team productivity and engagement.

Ramada Lahore

Regional Sales Manager
05.2022 - 01.2024

Job overview

  • Given the role of Regional Sales Manager and the 12 years of experience, here are eight resume experience statements crafted according to the provided guidelines:
  • Developed and implemented strategic sales plans that enhanced market penetration and increased regional revenue growth.
  • Led a high-performing sales team, fostering a collaborative environment that improved team performance and morale.
  • Analyzed market trends and competitor activities to identify opportunities, resulting in innovative product positioning strategies.

The Margala Hotel

Asst. Sales Manager
10.2021 - 05.2022

Job overview

  • Identifies new business to achieve revenue goals.
  • Manages and develops relationships with key internal and external stakeholders.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Achievements/Tasks

Margala Hotel

Sales Executive
08.2019 - 12.2021

Job overview

  • Understanding the Overall Market to Sell Effectively against Competitors.
  • Soliciting Potential Business Opportunities by Levering Business Intelligence Provided by Sales & Marketing Planning and Support and other Leads.
  • Understanding and Actively Utilizing Company Marketing Initiatives/Incentives to Convert Cold Leads to Warm Leads.
  • Developing Compliant Friendly Sales Budgets for Hotel Margala's Departments and Interests.
  • Soliciting New Business from New Business Accounts, Reader Boards and Leads Sent Through Internal Referral Mechanisms.
  • Ensured Optimal Quality of all Hotel Promotional material and achieved all objectives.
  • Develop and Maintain Strong Coordination With the Operations Team for the Successful Execution of Clients Expectations.
  • Develop and Maintain Effective Corporate Relationships with all Clients.


Margala Hotel

Sales Coordinator
04.2019 - 07.2019

Job overview

  • Serving as the Point of Contact for Clients Communicating with them via Phone and Email to Respond to any Questions and Requests.
  • Answering any Questions about Property Facilities/Services such Hours of Operation, Rates and Room Types, Packages, Promotions, Entertainment, Restaurants, Special Events.
  • Gathering Materials and Assemble Information Packages and Use Sales Techniques that Increase Revenue while Supporting Existing Guest Loyalty to the Property and its Interests.
  • Preparing Sales-Related Documents Throughout the Sales Process such as Proposals, Contracts and Banquet Event Orders.
  • Achievements/Tasks

The Millennium University College

Director Hospitality Management (Student Council)
02.2017 - 02.2018

Job overview

  • Representing TMUC as Brand Ambassador
  • Organized Millennium Global Entrepreneurship Week. (2017 & 2018)
  • Managing Year Calendar Events
  • Organized International Hospitality Symposium in collaboration with University of Wolverhampton (UK) at TMUC Forum.
  • Achievements

Marriott Islamabad

Management Trainee Officer
06.2017 - 08.2017

Job overview

  • Working with Training Team to Identify and Address Interdepartmental Development Needs while also Maintaining Employees Training Records and Developing Daily Training Packets.
  • Achievements/Tasks
  • Streamlined operational processes by implementing standardized training protocols, enhancing team efficiency and service delivery.
  • Led cross-departmental initiatives to improve guest satisfaction scores through targeted staff training and resource allocation.
  • Coordinated inventory management systems, resulting in optimized stock levels and reduced operational costs.
  • Mentored junior staff members, fostering skill development and promoting a collaborative team environment.

Education

University of Creative Arts
Rochester, United Kingdom

B.A Hons from International Hospitality Management
03.2020

The Millennium University College
Islamabad, Pakistan

Higher National Diploma from Hospitality Management
09.2018

Punjab Group of Colleges
Faisalabad, Pakistan

Intermediate from Sciences
05.2016

Skills

Customer Retention & Loyalty Building

Interests

Intercultural Learning, Travelling, Photography, Social Work

Accomplishments

  • Islamabad literature festival at Margala Hotel (09/2019)
  • SDPI International Conference at Margala Hotel (12/2019)

TRAINING

  • Hospitality Training's
  • Art of Hospitality by Marriott Hotel, Islamabad
  • Leadership Training with School of Leadership by Kamran Rizvi
  • Hotel Operations Training by Serena Hotel, Islamabad
  • Interpersonal skills training with School of Leadership.
  • Microsoft Office Training with Microsoft Official
  • E-commerce & Digital Marketing by DigiMasters (12/2020 - Present)

Software

Adobe

Munshi 10

Opera

Timeline

Cluster Assistant Director of Sales

Grace Hospitality Group
06.2024 - Current

Assistant Director of Sales (Regional)

Park Lane Hotel
01.2024 - 06.2024

Regional Sales Manager

Ramada Lahore
05.2022 - 01.2024

Asst. Sales Manager

The Margala Hotel
10.2021 - 05.2022

Sales Executive

Margala Hotel
08.2019 - 12.2021

Sales Coordinator

Margala Hotel
04.2019 - 07.2019

Management Trainee Officer

Marriott Islamabad
06.2017 - 08.2017

Director Hospitality Management (Student Council)

The Millennium University College
02.2017 - 02.2018

The Millennium University College

Higher National Diploma from Hospitality Management

Punjab Group of Colleges

Intermediate from Sciences

University of Creative Arts

B.A Hons from International Hospitality Management
Usama QamarHospitality Associate