USAMA MUSHTAQ
Lahore
Summary
Banking professional with over 7 years of experience in branch operations management and risk assessment, expert in compliance with AML and KYC regulations and customer service optimization. My key achievements include enhancing banking operations to improve customer satisfaction and implementing process improvements for operational efficiency. Seeking a Leading position, where I bring my operations management and risk assessment skills to support your mission of providing comprehensive financial solutions.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
Soneri Bank Limited
02.2025 - Current
- Oversaw daily branch operations to ensure compliance with banking regulations.
- Implemented effective cash management procedures to reduce discrepancies and improve efficiency.
- Manage and supervise day to day banking operations, including transaction processing, account maintenance, and customer service activities.
- Conduct regular audits and risk assessments to identify and mitigate potential risks.
- Identify areas for improvement in operational processes and implement changes to enhance efficiency and customer satisfaction.
- Lead, mentor, and develop the operations team to achieve high performance.
- Monitor and manage operational budgets and expenses.
- Work with IT teams to implement and maintain banking software and systems.
- Ensure technology solutions support operational efficiency and security.
- Verify the Financial transactions
Operations Manager
ALLIED BANK LIMITED
05.2024 - 01.2025
- Coordinated daily operations to ensure efficiency and adherence to processes.
- Manage and supervise day to day banking operations, including transaction processing, account maintenance, and customer service activities.
- Conduct regular audits and risk assessments to identify and mitigate potential risks.
- Identify areas for improvement in operational processes and implement changes to enhance efficiency and customer satisfaction.
- Lead, mentor, and develop the operations team to achieve high performance.
- Monitor and manage operational budgets and expenses.
- Work with IT teams to implement and maintain banking software and systems.
- Ensure technology solutions support operational efficiency and security.
- Verify the Financial transactions.
Accounts Officer / MTO
ALLIED BANK LIMITED
04.2018 - 05.2024
- Processed invoices and reconciled discrepancies to ensure accurate financial records.
- Assisted in preparing monthly financial reports, enhancing reporting accuracy.
- Utilized accounting software to track transactions and streamline data entry processes.
- Review Corporate Account opening documents for processing.
- Coordination with Branches & HO department for smooth handling of Operational activities.
- Having good knowledge of all banks Operational Manuals and Policies.
- Account opening Clearing Inward & Outward, Intercity, OBC
- Issuance of Bankers Cheque and Demand Draft
- Remittance
- Funds Transfer, FTT, RTGS
- Debit/ATM Card Management
- Daily Reports Management
- Solve Customer Queries
Education
MBA - Human Resources Management
University of Engineering And Technology, Lahore
Lahore, Punjab, Pakistan01-2017
BBA - Finance
Islamia University of Bahawalpur
Bahawalpur07-2015
Skills
- Strategic planning
- Staff supervision
- Compliance reporting
- Safety protocol
- Financial Management
- Accounts management and Reconciliation
- Inventory and stock management
- Accounts payable/receivable
- Time management and problem solver
- MS Office / Excel
Additional Information
Adress: House no. 30-C T & T abpara society raiwand road near Green acre Lahore.
DOB: 12 OCT 1992
LinkedIn: https://www.linkedin.com/in/usama-mushtaq-156446109
Accomplishments
• Successfully enhanced banking operations at highest positions, leading to improved customer satisfaction and operational efficiency
• Boosted customer satisfaction by 25% in one year through streamlined service delivery.
• Reduced transaction processing time by 25%, accelerating service speed.
• Achieved a 20% client retention increase with a new loyalty program.
Hobbies
Gaming, IT sector, Technology, Internet surfing
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Branch Operations Manager
Soneri Bank Limited
02.2025 - Current
Operations Manager
ALLIED BANK LIMITED
05.2024 - 01.2025
Accounts Officer / MTO
ALLIED BANK LIMITED
04.2018 - 05.2024
MBA - Human Resources Management
University of Engineering And Technology, Lahore
BBA - Finance
Islamia University of Bahawalpur