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Hi, I’m
Usama Mehmood
CCTV Specialty, Installation and Solar Installation
Lahore,PB
Summary
Proven IT and security technician with a robust background at Zameen.com, enhancing system functionality and user security through expert CCTV installation and comprehensive technical support. Excelled in problem-solving and teamwork, significantly improving client satisfaction and operational efficiency. Skilled in TCP/IP and device installation, my hands-on approach and keen attention to detail drive optimal outcomes in fast-paced environments. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
5
years of professional experience
Work History
Private WorkLahore, Punjab
Solar Panel Installer and Technician
01.2020 - Current
Job overview
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Assembled, wired and connected solar panels to existing components and systems.
- Maintained high-quality installations by performing routine inspections, identifying defects, and correcting any issues promptly.
- Configured PV systems based on site conditions and customers needs and expectations.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Determined connection interfaces for additional subpanels or for connecting PV systems with utility services or other power generation sources.
- Conducted post-installation follow-ups with clients to ensure satisfaction and address any concerns or questions that arose after system activation.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Improved customer satisfaction by providing clear communication and timely updates throughout the project lifecycle.
- Increased overall energy production by optimizing solar panel positioning for maximum sun exposure.
Zameen.comLahore, Punjab
IT Technician
02.2022 - 08.2024
Job overview
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting peripheral devices such as printers, scanners and i.e.
- Established, and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Installed and configured operating systems and applications.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
Zameen.comLahore, Punjab
CCTV Installation Technician and Installation
02.2022 - 08.2024
Job overview
- Improved client security by installing and maintaining CCTV systems in residential and commercial properties.
- Demonstrated strong attention to detail when configuring settings such as motion detection zones or video storage capabilities within each CCTV system''s software interface.
- Assisted in the training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Minimized downtime for clients during critical repairs or system updates as a result of efficient problem-solving skills.
- Participated in ongoing training opportunities to continuously enhance technical skills and knowledge of CCTV products, resulting in improved installation quality.
Education
Private Lahore
Bachelor of Arts from Arts
07.2024 - Current
Private Lahore
Intermediate from Fine Arts
07.2024 - Current
Skills
Help Desk Operations
Helpdesk services
Desktop Technical Support
Application installations
Desktop support
TCP/IP
Safety protocols
Industrial systems
Piping installation
Problem-Solving
Teamwork and Collaboration
Planning and Coordination
Performing finishing work
Using hand tools
Using hand tools
Device Installation
CCTV camera operations
CCTV maintenance
Surveillance
Technical Support
Hardware Installation
Software configuration
Remote Support
Time Management
LAN/WAN
Online Chat Support
Laptop Servicing
Mac systems
Software
Smart pss
Windows activation, ms office etc
Languages
Urdu
Beginner
A1
English
Elementary
A2
Punjabi
Beginner
A1
Timeline
Private
Bachelor of Arts from Arts
07.2024 - Current
Private
Intermediate from Fine Arts
07.2024 - Current
IT Technician
Zameen.com
02.2022 - 08.2024
CCTV Installation Technician and Installation
Zameen.com
02.2022 - 08.2024
Solar Panel Installer and Technician
Private Work
01.2020 - Current