Usama Javaid
E Commerce
Islamabad,IS
Summary
At Prospecthive, excelled as a Customer Service Representative by adeptly handling customer inquiries, demonstrating superior active listening and call management skills. Enhanced customer loyalty through empathetic resolution of complaints, showcasing an ability to manage high-stress situations and escalate issues judiciously. Achievements include significantly improving repeat business, underlining a commitment to excellence in customer service and conflict resolution.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Prospecthive
02.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Computer And Information Sciences
American Grammer School
Islamabad 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Languages
Urdu
Native language
English
Upper intermediate
B2
Certification
Amazon VA
Timeline
Customer Service Representative
Prospecthive
02.2021 - 02.2023
No Degree - Computer And Information Sciences
American Grammer School
05.2001 -
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