Usama Iqbal

• Successfully conducted a wide range of ISO 27001 audits, including Stage 2, Surveillance, and Re-certification audits, for Fintech, IT services, and B2B clients.
• Led PCI SSF assessments for prominent fintech organizations, achieving successful certifications for Paysys Labs and TPS Pakistan Limited. Evaluated multiple companies for compliance with Secure Lifecycle and Secure Software Standards.
• Extensive experience in auditing SaaS, PaaS, and IaaS implementations across platforms such as AWS, Azure, GCP, and on-premises servers. Proficient in assessing software lifecycle processes, including CI/CD pipelines, and preparing ISMS reports for regulators such as SRIJ, UKGC, SWEDAC, and various U.S. and Canadian authorities.
• Conducted Geolocation Audits to certify gaming servers in Brazil, ensuring robust protection against fraudulent betting activities. Facilitated WLA (World Lottery Association) audits, certifying remote gaming servers for compliance in collaboration with external auditors.
• Provided mentorship and guidance to team members, fostering professional growth and enhancing overall team performance and efficiency.
• Played a key role in establishing the PCI SSF department, driving its rapid growth and long-term success through strategic leadership and collaborative efforts.
• Managed and strengthened client relationships, ensuring successful project delivery and high levels of client satisfaction, contributing to the development of long-term partnerships.
• Oversaw and supported penetration testing and vulnerability assessments, translating technical insights into actionable business value and identifying upsell opportunities.
• Collaborated closely with client success teams to align cybersecurity solutions with client objectives, enhancing account value.
• Effectively managed and optimized the Jira platform to streamline project tracking and reporting, enabling seamless client communication and operational efficiency.
• Supervised day-to-day operations to meet performance, quality and service expectations.

Gaming Associates, a sister company of Risk Associates, has been at the forefront of ensuring compliance and delivering exceptional results for the gaming industry. As part of the Gaming Associates team, I have successfully led and managed various critical audits and projects to maintain and enhance regulatory standards.

Key Achievements and Responsibilities:

• Conducted a wide range of ISO 27001 audits, including Stage 2, Surveillance, and Re-certification audits, tailored to the unique needs of gaming clients.
• Spearheaded Game Testing Annual (GTA) Audits, Change Management (CMP) Audits, and Live Studio Audits, ensuring compliance with industry standards and regulatory requirements.
• Oversaw and executed comprehensive game testing projects, managing dedicated teams to deliver timely and high-quality results.
• Provided mentorship and leadership to game testing and compliance teams, driving professional growth and improving team efficiency.
• Managed and nurtured client relationships within the gaming industry, ensuring high levels of satisfaction and the successful delivery of projects, leading to strengthened partnerships.
• Prepared ISMS reports in line with the requirements of global gaming regulators, including SRIJ, UKGC, SWEDAC, and regulators in the U.S. and Canada.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined project tracking and reporting for gaming clients by optimizing the Jira platform, ensuring effective communication and operational efficiency across teams.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Accomplished a remarkable USD 524,137 in revenue within 6 months, achieving exceptional client satisfaction
• Successfully delivered 100+ projects with a 92% client satisfaction rate and a 55% client renewal rate
• Managed multiple independent projects valued at USD 100,000 each
• Effectively resolved refund and chargeback cases worth USD 53,189
• Led multifaceted software and digital projects while mentoring a team of 5 project managers
• Managed projects across the US and Canada, building strong client relationships and ensuring successful project delivery
• Possess over 2 years of hands-on software engineering experience
• Proficient in relational database fundamentals and SQL writing
• Expert in defining product and technical requirements, including peer-reviewing engineering deliverables
• Embrace generative A.I
• For enhanced project management and innovation
• Proficient in various development technologies, including Dot Net, Java, and Python
• Led and managed development teams to create innovative software applications that met client requirements

• KPIs achieved include assisting the sales team to achieve USD 76,000 with client satisfaction
• 45 Projects delivered with 95% client satisfaction and 25% client renewals
• Multiple projects handled independently worth USD 10,000
• De-escalated refund/chargeback cases worth USD 8,000
• Fostered a culture of continuous learning and innovation within development teams, resulting in successful project outcomes and skill development

• Designed and implemented software solutions to enhance client acquisition and retention, driving project success and increasing revenue.
• Conducted in-depth system and codebase analysis to optimize software performance and user engagement.
• Automated CRM workflows and integrated systems to streamline lead tracking and project lifecycle management, boosting efficiency and conversion rates.
• Identified opportunities for feature enhancements and technical improvements within existing software, increasing client satisfaction and lifetime value.
• Collaborated with engineering, product, and sales teams to align development efforts with business goals, delivering impactful technical outcomes.
• Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
• Developed comprehensive strategies by analyzing market trends and consumer behavior to drive business growth.

• Designed and implemented technical solutions to drive lead generation and client acquisition, contributing to the expansion of the customer base and revenue growth.
• Optimized CRM systems and integrated software workflows to streamline sales processes and enhance the client experience.
• Fostered strong client relationships by addressing technical challenges and identifying opportunities for software enhancements and custom solutions, increasing account value.
• Conducted technical market research and analyzed competitor offerings to refine software positioning and ensure competitive advantage.
• Developed and delivered software demos and technical presentations to prospective clients, converting leads into active users.
• Partnered with development and product teams to align software features with market demands and sales goals, ensuring impactful outcomes.
• Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
• Designed customized data collection models for specific visualization tasks.

• Successfully achieved a quarterly revenue target of $20,000 by driving client acquisition and implementing strategic upselling initiatives for software solutions.
• Identified growth opportunities and generated new business leads through targeted outreach, contributing to revenue expansion in the software domain.
• Engaged potential clients with tailored technical solutions, addressing their specific needs and increasing engagement with software offerings.
• Strengthened client relationships through regular follow-ups and support, enhancing retention and identifying opportunities for software upgrades or additional services.
• Analyzed market trends and competitor software products to refine sales strategies and improve the positioning of technical solutions.
• Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
• Came up with detailed plans to enhance sales management and prioritize long-term business goals.