Usama Ijaz
Senior manager Sales operations
Lahore
Summary
A highly accomplished and results-driven Senior Sales Operations Manager with over 5 Years of experience leading sales operations, strategy, and analytics in fast-paced, dynamic environments. Proven expertise in optimizing sales processes, driving operational efficiency, and enabling sales teams to achieve ambitious revenue goals. Strong background in CRM management, sales forecasting, pipeline management, and cross-functional collaboration. Possesses a deep understanding of sales operations best practices, with a track record of implementing data-driven strategies that streamline operations, improve productivity, and enhance decision-making. Adept at working closely with senior leadership, sales teams, and cross-functional departments to align operations with business objectives, ensuring continuous improvement and revenue growth.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Sales Operations Specialist
Haier
10.2025 - Current
- Policy Management.
- Sales Incentives and Claims Management.
- Streamlined sales processes by implementing CRM tools, enhancing team collaboration and improving overall operational efficiency.
- Analyzed sales data to identify trends, providing actionable insights that supported strategic decision-making and increased revenue potentials.
- Led training sessions for new sales personnel, fostering a culture of continuous improvement and enhancing team performance.
- Collaborated with marketing teams to align sales strategies with promotional campaigns, driving customer engagement and increasing sales conversions.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Assisted in the development of annual sales budgets and targets, contributing to successful achievement of company goals.
- Facilitated smooth communication between regional offices while maintaining a cohesive strategy.
Senior Manager Sales Operations
Vivo Pakistan
08.2022 - 11.2025
- Performing sales data analysis and reviewing metrics
- Interpreting and presenting data results
- Developing detailed sales forecasting
- Managing product and sales database
- Analyzing and reporting on customer performance and customer experience
- Calculate Profit and Incentives of the Partner Dealers and Distributers
- Calculate Incentives for sales team
- Providing support to sales and marketing department
- Manage company's Personalized Distribution Management System (DMS)/CRM and ERP
- Manage Logistics for the on-time Delivery of Stock Safely.
- Manage End-to-End logistic Process For On time Delivery of Stock.
Sales Support Specialist
Vivo Pakistan
01.2021 - 08.2022
- Providing support to sales and marketing department
- Manage company's Personalized Distribution Management System (DMS)/CRM and ERP Software
- Manage Logistics for the on-time Delivery of Stock Safely.
- Manage End-to-End logistic Process For On time Delivery of Stock.
- Order Process Management.
- Control Inventory and effective Distribution of Goods.
Administrative Assistant
Askari Estates & Builders
11.2019 - 12.2020
- Handling administrative requests and queries from senior managers.
- Organizing and scheduling appointments
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
Education
BBA(Hons.) - Business Administration (Finance)
University Of Central Punjab
Lahore, Pakistan09.2019
Skills
- Sales Forecasting & Reporting - Expert
- Microsoft power Query - Advanced
- ERP / CRM - Expert
- Team Leadership - Advanced
- Power BI - Advanced
CRM implementation
Sales forecasting
Team training
Cross-department collaboration
Order process management
KPI tracking
Operational efficiency
Incentive calculation
Sales reporting
Order management
Timeline
Sales Operations Specialist
Haier
10.2025 - Current
Senior Manager Sales Operations
Vivo Pakistan
08.2022 - 11.2025
Sales Support Specialist
Vivo Pakistan
01.2021 - 08.2022
Administrative Assistant
Askari Estates & Builders
11.2019 - 12.2020
BBA(Hons.) - Business Administration (Finance)
University Of Central Punjab