Usama Bhatti
Business Development & Sales Manager
Rawalpindi,
Summary
Hardworking employee enthusiastic about learning telecommunication field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Manager of Business Development and Sales
Atlantis Tech
12.2023 - Current
- Built a robust pipeline of prospective clients by attending industry events, networking, and leveraging social media platforms.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
- Implemented CRM tools that improved the tracking of leads and prospects, ensuring better engagement throughout the sales process.
Client Relation Manager
Atlantis Tech
11.2022 - 12.2023
- Monitored industry trends and competitor activity to inform strategic decision-making and maintain a competitive edge in the market.
- Conducted regular client feedback sessions, utilizing insights gathered to identify areas for enhancing the overall service experience.
- Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous growth and improvement.
Customer Services
ZISCOMM
07.2021 - 10.2022
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Tracked customer interactions using CRM software, helping the team to identify trends and areas of improvement in service delivery.
- Handled escalated calls calmly, finding resolutions that satisfied both company and customer needs.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Handled 70+ calls per day and more in times of a high call flow ensuring the SLA is delivered and no query goes unanswered.
Sales Representative
ZISCOMM
02.2020 - 06.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Intermediate Certificate -
Sir Syed College
Saddar 01.2018 - 02.2019
Secondary School Certificate -
SLS School And College
Lalazar 01.2017 - 01.2018
Skills
Accomplishments
- Secured the largest client in terms of revenue for the company, leveraging strategic negotiation skills and relationship-building techniques. Additionally, successfully retained and expanded business from this key client, resulting in sustained revenue growth and enhanced client satisfaction.
- Handled customer escalations and retained them by providing complete information on the product and it's terms and how it will be beneficial for them in the long term.
- Up-sold products and motivated customers to upgrade current product plans leading to increased revenue.
- Managed a team of 15+ members, and consistently motivated them to achieve their targets and made them comfortable with handling escalated queries efficiently
Timeline
Manager of Business Development and Sales
Atlantis Tech
12.2023 - Current
Client Relation Manager
Atlantis Tech
11.2022 - 12.2023
Customer Services
ZISCOMM
07.2021 - 10.2022
Sales Representative
ZISCOMM
02.2020 - 06.2021
Intermediate Certificate -
Sir Syed College
01.2018 - 02.2019
Secondary School Certificate -
SLS School And College
01.2017 - 01.2018
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