Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Uneza Saad

E- commerce Expert
Karachi,SD
Uneza Saad

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

11
years of professional experience
4
years of post-secondary education

Work History

FBA Empires by EJM Media
Remote

Account Manager
04.2023 - Current

Job overview

  • Contributed to team objectives in fast-paced environment.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Marketplace Ops
Remote, United States

Client Success Specialist
08.2022 - 04.2023

Job overview

  • Managed Amazon account and increased sales by 100% month over month through strategic product listings and optimizations in household niche.
  • Developed and implemented marketing campaigns that resulted in a quarterly increase in revenue.
  • Collaborated with cross-functional teams to ensure timely delivery of products and provide exceptional customer service.
  • Communicated with clients regularly to provide updates on sales performance and resolve any issues.
  • Generated detailed reports on sales performance and provided recommendations for further growth.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Monitored metrics and developed actionable insights to improve efficiency and performance
  • Generated reports and communicated results to stakeholders to provide insights into customer success

Amzonestep
Karachi, Sindh

Amazon Specialist
12.2019 - 08.2022

Job overview

Manage operations

Business Development

Amazon Specialist

Job Description

  • Team Building
  • Analytical Product Research
  • FBA and logistics
  • Established new brands
  • Create product listing with content and manage product images.
  • Monitor and optimize live listings.
  • Pricing monitoring
  • Reviews building and management
  • Research new ideas and strategies for Amazon
  • Reinstatement of suspended listings.
  • Manage PPC
  • Optimization of listings
  • Managed team of 15 workers
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Provided professional services and support in a dynamic work environment
  • Resolved problems, improved operations and provided exceptional service
  • Managed time efficiently in order to complete all tasks within deadlines

The City School
Karachi, Sindh

Teacher
02.2014 - 12.2019

Job overview

  • Planned and implemented integrated lessons to meet national standards.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Trained staff of more than 5.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
  • Planned and implemented integrated lessons to meet national standards
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning
  • Graded and evaluated student assignments, papers, and course work

Education

University of Karachi
Karachi

Bachelor of Arts from English Literature
01.2001

Skills

Manage PPCundefined

Accomplishments

  • Successfully launched 14 products
  • Trained and supervised 7 staff members
  • Achieved monthly sales target by launching products with accuracy and efficiency.

Timeline

Account Manager

FBA Empires by EJM Media
04.2023 - Current

Client Success Specialist

Marketplace Ops
08.2022 - 04.2023

Amazon Specialist

Amzonestep
12.2019 - 08.2022

Teacher

The City School
02.2014 - 12.2019

University of Karachi

Bachelor of Arts from English Literature
01.2001
Uneza SaadE- commerce Expert