Uneeb Abbas
Lahore
Summary
Customer Service Specialist with over 3 years of experience. Professional with experience in enhancing customer interactions and driving customer satisfaction. Skilled in problem-solving, communication, and empathy to effectively address and resolve customer concerns. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable for consistent performance. Adept at using CRM software, handling inquiries, and providing exceptional service.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Nento
02.2022 - 03.2025
- Team management as a supervisor
- Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers
- Client onboarding, Training, System Diagnosis, and error Prevention
- Collaborate with the internal department to optimize customer service and brand awareness
Customer Support Representative
Support Services (CSS)
03.2021 - 01.2022
- Working with a team of customer service associates and setting the precedent for established customer service policy
- Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied
- Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers
Customer Support Specialist | E-Commerce
Talk Agent
06.2020 - 01.2021
- Receiving calls and responding to their queries
- Verified required information
- Actively listened to the customer, taking their request for their order amendments
- Developed/presented customer service solutions and/or suggested additional items
- Ability to communicate clearly and professionally in a written format
- Provided information to the customer and placed appropriate notes in the system products system indicating exactly what action was taken or needs to be taken
Education
Bachelor of Science - Computer Science
National College For Business Administration & Economics
Lahore07-2024
Skills
- Communication Skills
- Effective Time Management
- Data entry
- Fast Learner
- Adaptability
- Problem Solving
- CRM software
Languages
English
My Work Experiences and Strenghts
- Effectively assisting customers and leads via Phone Support and Email Support.
- Identifying Customer Trends, Compiling & Reporting.
- Management
- Client Account Management/Follow-up/Feedback
- B2B Communication, B2C - Communication & Problem Solving
- Efficiently carrying out tasks while Liaising with Multiple Departments
- Customer Escalations handled professionally
- Effectively manage customer complaints and satisfaction
Timeline
Customer Experience Specialist
Nento
02.2022 - 03.2025
Customer Support Representative
Support Services (CSS)
03.2021 - 01.2022
Customer Support Specialist | E-Commerce
Talk Agent
06.2020 - 01.2021
Bachelor of Science - Computer Science
National College For Business Administration & Economics
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