Umer zaheer
Student
rawalpindi
Summary
Dynamic Account Manager with a proven track record at Green Village Resort, excelling in client satisfaction and relationship building. Leveraged strategic planning and data analytics to develop customized account plans, driving revenue growth and enhancing customer service. Recognized for resolving escalated issues and fostering teamwork to achieve business goals.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Account Manager
Green Village Resort
Neelum Valley
01.2020 - Current
- 5.5 years experience of managing a resorts accounts
- Experience in using Microsoft Excel and Microsoft Powerpoint
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
Intern
Islamabad Traffic Police
11.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Volunteer
Better Tomorrow Welfare Organization
01.2021 - 03.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Social Sciences
SZABIST Islamabad
Islamabad07-2023
Skills
Account management and development
Teamwork and collaboration
Customer service
Data analytics
Revenue generation
Database management
Strategic planning
Timeline
Intern
Islamabad Traffic Police
11.2022 - 12.2022
Volunteer
Better Tomorrow Welfare Organization
01.2021 - 03.2022
Account Manager
Green Village Resort
01.2020 - Current
Social Sciences
SZABIST Islamabad
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