Umer Shehzad
Rawalpindi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Team Lead, Fraud & Risk
Payactiv
07.2023 - Current
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Frequently inspected production area to verify proper equipment operation.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Directed and supervised team engaged in Fraud Mitigation and Dispute Investigations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Held weekly team meetings to inform team members on company news and updates.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Mentored and guided employees to foster proper completion of assigned duties.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Fraud And Risk Analyst
Payactiv
04.2021 - 07.2023
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Sales Supervisor
Bell Oceanic Communications (SMC) Pvt LTD
07.2019 - 04.2021
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Improved sales processes to streamline customer acquisition and on-boarding strategies
- Identified opportunities for growth within US territory and collaborated with sales teams to reach sales goal
- Reorganized and optimized leads management by implementing CRM solution
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy
- Conducted research to target, engage and partner with different Companies, negotiating beneficial, cost-saving deals
- Managed recruitment, training and development for highly effective sales team
- Assessed training program effectiveness on regular basis and improved upon deficient areas
- Led sales team to exceed quarterly sales goals
- Monitored sales team performance and provided constructive feedback
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Streamlined team sales processes increase productivity and decrease closing time
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Sales Team Lead
SBM Communications
04.2018 - 07.2019
- Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment
- Led sales team to exceed quarterly sales goals
- Monitored sales team performance and provided constructive feedback
- Reported sales data to upper management for review
- Supported sales account managers by providing accurate and detailed reports
- Kept detailed track of sales and customer information in company system
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Trained, coached and mentored new sales associates for maximum performance.
Sales Executive
Tele-Circuit Network Corporation LLC USA
02.2016 - 03.2018
- Completed daily cold calling and outreach to build sales pipeline
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Recorded contact information of customers and potential customers in internal database
- Assisted with training and orientation of new employees
- Answered questions about company offerings with knowledgeable responses about products and services
- Opened new accounts and documented personal, demographic and payment information in system
- Contacted businesses via cold or warm calling to offer services relevant to industry
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
High School Diploma -
Fauji Foundation College
Rawalpindi, PB 04.2015 - 06.2017
Skills
Good communication - written and oral skills
undefinedPersonal Information
Date of Birth: 07/23/1999
Height and Weight
167.64 cm
94 Kg
Timeline
Team Lead, Fraud & Risk
Payactiv
07.2023 - Current
Fraud And Risk Analyst
Payactiv
04.2021 - 07.2023
Sales Supervisor
Bell Oceanic Communications (SMC) Pvt LTD
07.2019 - 04.2021
Sales Team Lead
SBM Communications
04.2018 - 07.2019
Sales Executive
Tele-Circuit Network Corporation LLC USA
02.2016 - 03.2018
High School Diploma -
Fauji Foundation College
04.2015 - 06.2017
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