Umer Malik
Summary
Highly motivated and customer-focused professional with more than 4 years of experience in sales and customer support roles. Proven ability to build and maintain strong customer relationships, exceed sales targets, and resolve customer issues effectively. Skilled in communication, problem-solving, and conflict resolution. Adept at using CRM software and other sales tools to manage leads, track sales, and provide excellent customer service. Seeking a challenging position where I can leverage my skills to contribute to the success of a dynamic organization.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Airbnb Virtual property Manager
WBS Property Management Company
Lahore, Pakistan
01.2024 - 01.2026
- Managed guest communications and booking inquiries, enhancing overall guest satisfaction and operational efficiency.
- Coordinated property maintenance and cleaning schedules to ensure optimal presentation and guest readiness.
- Implemented pricing strategies and market analysis to maximize occupancy rates and revenue generation.
- Streamlined property listings across multiple platforms, improving visibility and attracting a broader audience.
- Analyzed guest feedback to identify improvement areas, driving initiatives that improved service quality and operational processes.
- Handled resident complaints and expedited maintenance requests.
Sales Manager
Skylark Solutions and communications
Sargodha, Pakistan
05.2022 - 12.2023
- Results-driven Sales Manager with [Number] years of experience at Skylark Solutions and Communications, overseeing sales teams across multiple projects, including Medicare health insurance and auto insurance. Managed, mentored, and motivated sales executives to achieve and exceed sales targets. Developed and implemented sales strategies, analyzed sales data, and provided performance feedback. Skilled in team leadership, sales process optimization, and customer relationship management. Proven ability to drive revenue growth and enhance sales team performance.
- Developed and implemented strategic sales plans that increased market penetration and enhanced customer engagement across diverse sectors.
- Trained and mentored a team of sales representatives, fostering a collaborative environment that improved overall performance and morale.
Sales Executive
NGT Solutions
Sargodha, Pakistan
01.2021 - 04.2022
- Qualified prospective U.S. customers for Medicare programs and educated them on available benefits. Successfully assessed customer needs, explained plan options, and guided individuals through the enrollment process. Maintained up-to-date knowledge of Medicare regulations and plan offerings. Achieved [mention any specific achievements, like sales targets or positive customer feedback]. Focused on providing excellent customer service and ensuring clients understood their healthcare options."
- Developed and maintained client relationships, successfully enhancing customer satisfaction and loyalty through effective communication techniques.
- Collaborated with team members to strategize and implement sales initiatives, resulting in increased team efficiency and output.
Education
Bachelor of Arts - English
University of Sargodha
Sargodha, Pakistan 04.2018 - 02.2020
Skills
- Customer relationship management
- Sales strategy development
- Team leadership
- Performance analysis
- Client education
- Customer satisfaction
- Complaint resolution
- Sales training
- Listing optimization
- Market analysis
- Guest communication
- Booking management
- Property maintenance
Timeline
Airbnb Virtual property Manager
WBS Property Management Company
01.2024 - 01.2026
Sales Manager
Skylark Solutions and communications
05.2022 - 12.2023
Sales Executive
NGT Solutions
01.2021 - 04.2022
Bachelor of Arts - English
University of Sargodha
04.2018 - 02.2020