IDS
Umer Javed
Reservation Executive
Chishtian, Punjab,PB
Summary
Motivated professional seeking a challenging full-time position to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Committed to maintaining high productivity and efficiency while contributing to organizational success. Eager to apply skills and contribute to a dynamic team environment that values collaboration and innovation.
Overview
4
4
years of professional experience
Work History
Reservation Officer
Ramada by Wyndham Islamabad
2024.07 - Current
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Prepared daily reports on reservations activity for management review and analysis.
- Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Collaborated with team members to achieve department goals and maintain high levels of customer service.
- Trained new staff members on company procedures, software systems, and best practices for effective reservation management.
Reservation Executive
Shangrila Resort Skardu
2021.08 - 2022.11
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Maximized revenue by turning simple inquiries into reservations.
- Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
Management Trainee Officer
Pearl Continental Hotel Bhurban
2020.11 - 2021.06
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
- Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
- Strengthened relationships with corporate clients, securing repeat business and referrals.
Education
Graduate Diploma In Hospitality Management - Hospitality
COTHM College Bahawalpur
Bahawalpur, Punjab, Pakistan 2001.04 -
Diploma In Food And Beverages - Hospitality
COTHM College Bahawalpur
Bahawalpur, Punjab, Pakistan 2001.04 -
Diploma in Computer Hardware - Computer Hardware
Technical Training Institute Chishtian
Chishtian, Punjab, Pakistan 2001.04 -
Intermediate - Computer Science
Chishtian Science College
Chishtian, Punjab, Pakistan 2001.04 -
Matric - Computer Science
The Educators School
Chishtian, Punjab, Pakistan 2001.04 -
Skills
Empathy and patience
Reservation Software Expertise
Telephone reservations
Travel bookings
Reservation software
Microsoft Office
Time Management
Customer Service
Software
Munshi
Timeline
Reservation Officer
Ramada by Wyndham Islamabad
2024.07 - Current
Reservation Executive
Shangrila Resort Skardu
2021.08 - 2022.11
Management Trainee Officer
Pearl Continental Hotel Bhurban
2020.11 - 2021.06
Graduate Diploma In Hospitality Management - Hospitality
COTHM College Bahawalpur
2001.04 -
Diploma In Food And Beverages - Hospitality
COTHM College Bahawalpur
2001.04 -
Diploma in Computer Hardware - Computer Hardware
Technical Training Institute Chishtian
2001.04 -
Intermediate - Computer Science
Chishtian Science College
2001.04 -
Matric - Computer Science
The Educators School
2001.04 -
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