Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Umer Haneef

Lahore

Summary

A dedicated professional with expertise in IT Support, Customer Service, and Process Optimisation. Demonstrates effective time management, adaptability, and the ability to work in a team. Proven track record in technical training, team coordination, and tenant relations. Committed to enhancing operational efficiency and delivering exceptional service.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

IT Support Specialist

Premier NX
11.2023 - 04.2025
  • In the capacity of IT Support Specialist at Premier NX, responsibilities encompass addressing and resolving technical issues while providing exceptional customer support
  • This role entails troubleshooting hardware and software problems, ensuring systems are operational, and facilitating user training
  • By implementing efficient processes, overall productivity is enhanced, contributing significantly to team performance
  • Designed a tracking system for iPad requests, reducing processing time by 30%
  • Achieved zero backlog milestones for over 6 months through improved team coordination
  • Delivered comprehensive training for users to enhance their technical proficiency
  • Collaborated with cross-functional teams to identify and resolve technical challenges

Leasing Coordinator

Del Rentals
05.2022 - 10.2023
  • As a Leasing Coordinator at Del Rentals, the focus was on managing lease agreements and enhancing tenant relations
  • This role involved processing a high volume of lease documentation and ensuring compliance with regulations
  • Effective communication with tenants led to improved satisfaction and retention rates, while proactive problem-solving addressed potential issues before they escalated
  • Processed over 100 lease agreements annually with 99% accuracy
  • Achieved and maintained over 95% positive Google My Business reviews through excellent tenant communication
  • Implemented a tenant feedback system, which reduced response time by 40%
  • Recognized as Employee of the Month twice for outstanding performance

Inbound Sales Executive DGS

Ibex
06.2021 - 05.2022
  • Contributed to overall company growth by consistently delivering strong sales performance among providers like Spectrum,Xfinity , Hughes Net.
  • Collaborated with team members to develop innovative solutions for challenging client situations, ultimately securing more business opportunities.
  • Established rapport with prospects quickly, resulting in higher cross sell and upsell across network providers.
  • Consistently met or exceeded monthly/quarterly sales targets and KPIs (e.g., number of calls, conversion rate, revenue generated).

Chat Support Representative

Mind Bridge
09.2020 - 06.2021
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support for Food Panda APAC region.
  • Retained detailed records of all chat support interactions, with a concurrency of 3 chats ensuring SLA for production and growth.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Education

Master - English

Punjab University

Skills

  • Effective Time Management
  • Ability to Work in a Team
  • Adaptability
  • IT Support
  • Customer Service
  • Process Optimisation
  • Technical Training
  • Team Coordination
  • Tenant Relations

Certification

Team Building- From Forming to High Performing Teams-Udemy

Timeline

IT Support Specialist

Premier NX
11.2023 - 04.2025

Leasing Coordinator

Del Rentals
05.2022 - 10.2023

Inbound Sales Executive DGS

Ibex
06.2021 - 05.2022

Chat Support Representative

Mind Bridge
09.2020 - 06.2021

Master - English

Punjab University

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Umer Haneef