Summary
Overview
Work History
Education
Skills
Honoursawards
Workshopsseminars
Personal Information
Professionalcompetencies
Timeline
Generic

Umer Fida Muhammad Khan

Islamabad

Summary

Professional in Human Resources offering a 17-year career distinguished by commended performance and proven results with extensive background in HR generalist affairs including employee recruitment & retention, HR budgeting and forecasting, staff development, HR benefits, conflict resolution, HR records management, HR policies development and legal compliance.

Overview

20
20
years of professional experience
3
3
Languages

Work History

Manager HR Operations

VEON
07.2023 - Current
  • Company Overview: VEON has grown into an international telecommunications and technology business with more than 240 million customers and the ability to serve more than 10% of the world’s population
  • Developing and managing the annual HR 3rd party budget, ensuring alignment with organizational financial goals
  • Conduct expense forecasting based on current and projected organizational needs
  • Conduct budget analysis and prepare reports inclusive of spending/saving, shares with management and explains rationale behind it
  • Support strategic HR initiatives by ensuring adequate funding for key programs and projects
  • Ensure budgeting and forecasting processes comply with company policies and legal regulations
  • Identify and implement process improvements to enhance efficiency and accuracy in financial planning
  • Analyze requests and collaborates with relevant stakeholders to devise relevant solutions/sourcing
  • Negotiate with vendors for procuring goods/ services as per received requirements
  • Foster healthy relationship with vendors and resolves any queries/issues within specified timelines
  • Collaborate with contract management team to finalize draft of legal contract with vendors
  • Liaison with Finance team to prepare PR’s/PO’s and eventual sharing with vendors
  • Working closely with Finance team on timely processing of invoices of business partners
  • End-to-life cycle management of recharger employees working for Veon HQ (Amsterdam) stationed and employed in various OpCos of Veon group in ten different countries
  • Act as a single point of contact for all recharger matters including but not limited to, maintaining recharger database, answering recharger related queries, following up on missing information etc., be a gate keeper on recruitment and payments
  • Liaise with all OpCo HR, HQ HR, budget owners in HQ in all OpCo’s / HQ for recharger workforce planning, budgeting, forecasts and actualization
  • Periodically inform OpCo’s and budget holders about the latest development of the rechargers of their respective departments/OpCo’s and available vacancies
  • Ensuring consistent monthly charge from the OpCo’s and proper explanation of the variances
  • Validate and approve the monthly invoices
  • Follows up on missing invoices and discrepancies
  • Keeping Budget holders informed on variations of remuneration of staff
  • VEON has grown into an international telecommunications and technology business with more than 240 million customers and the ability to serve more than 10% of the world’s population

Expert Digital HR Solutions

Jazz
09.2016 - 06.2017
  • Company Overview: Jazz the first GSM based cellular operator in South Asia, operates the leading GSM network in Pakistan and provides a range of prepaid and postpaid voice data telecommunication services
  • Supported in developing and executing digital HR strategy aligned with the organization’s business objectives
  • Evaluated, selected, and implement HR technologies (e.g., HCM platforms)
  • Overseeing the deployment and integration of digital HR systems, ensuring seamless interaction between platforms
  • Collaborate with IT and external vendors to customize solutions to meet organizational needs
  • Streamlined and digitize HR processes, including recruitment, onboarding, performance management, and employee engagement
  • Ensure systems and processes comply with relevant data privacy and security regulations
  • Jazz the first GSM based cellular operator in South Asia, operates the leading GSM network in Pakistan and provides a range of prepaid and postpaid voice data telecommunication services

Executive HR Operations

Jazz
08.2015 - 09.2016
  • Company Overview: Jazz the first GSM based cellular operator in South Asia, operates the leading GSM network in Pakistan and provides a range of prepaid and postpaid voice data telecommunication services
  • Manage Exit proceedings for resigned staff as per predefined timelines which includes resignation intimations, settlement reviews clearance closure and settlement cheque handover whilst maintaining a strong follow-up with concerned stake holders
  • Responsible for Internal and external web portals regarding job announcement
  • Management of employee lifecycle activities whereby desk enquiries/action items, staff confirmation, verifications, official letters and PF request are executed in line with specified KPI’s and 100% procedural work flow compliance
  • Support Manager Employee Services with execution and deliverables of assigned departmental projects ensuring timely delivery and implementation action plan whilst ensuring process compliance
  • Pursue employee satisfaction benchmarks and surveys while enables stakeholders with knowledge on organizational environmental pulse and environment
  • Management of timely, accurate and authentic payroll processing while ensuring that data being processed reflects credible information with validation of all data elements through a deployed framework of effective checks and controls
  • Enable, manage and effectively ensure that employee information in HRMS is authentic and from benefits perspective reflects their authorized entitlements
  • Jazz the first GSM based cellular operator in South Asia, operates the leading GSM network in Pakistan and provides a range of prepaid and postpaid voice data telecommunication services

Sr. Executive HR Operations & Services

Warid Telecom (Pvt) Ltd
10.2009 - 02.2012
  • Company Overview: Warid Telecom (Pvt) Ltd, a telecommunication company, was established in June 2004 to launch GSM telecommunication services in Pakistan
  • Initiate the onboarding procedure for all new joiners whereby ensuring related activities are performed by stakeholders within assigned SLA’s
  • Conduct induction briefing session for all new joiners ensuring a positive induction experience and address related queries at the time of joining and assist them with a smooth transition to the company
  • Participate in the new joiner orientation session and educate employees regarding the scope of HR Services
  • Prepare monthly payroll elements for the regional payroll with complete accuracy and validation of data inputs including hospitalization & OPD claims after necessary verification
  • Conduct exit interviews to identify reasons for employee turnover
  • Ensure smooth exit of employees from the company by timely processing clearances and final settlements
  • Initiate employee exit management procedure and monitor/track progress of the workflow whereby agreed service levels are to maintained and coordinate with concerned stakeholders to ensure timely closure
  • Planning & execution of recreational, team building activities to develop inter departmental correlation
  • Educate employees on the utilization of the central mechanism for routing queries (HRHD) and ensure service oriented approach is maintained whereby employee queries are responded and resolved within establish timelines
  • Take disciplinary actions on justified professional grounds, handle harassment/discrimination cases as per process as well as entertain misconduct issues by filling incident/grievance reports in timely manner
  • Warid Telecom (Pvt) Ltd, a telecommunication company, was established in June 2004 to launch GSM telecommunication services in Pakistan

Executive HR Training & Learning

Warid Telecom (Pvt) Ltd
03.2005 - 09.2009
  • Company Overview: Warid Telecom (Pvt) Ltd, a telecommunication company, was established in June 2004 to launch GSM telecommunication services in Pakistan
  • Assist in designing, development & Implementation of E-Learning module through e-portal for the employees
  • Assist in planning divisional/functional training budgets, forecast costs and delegate numbers as conferred by the management in line with the Organizational Vision
  • Effective utilization of approved training budgets ensuring, that the targeted initiatives are aimed at harnessing the Employees professional skills for mutually beneficial professional results both for the employee and the employer
  • Assist in identifying and act upon the relevant training needs for employees through Gap analysis in consultation with Divisional heads and Business Managers, by using assessment & measurement methods such as Job Descriptions & scope of divisions, Training Needs Analysis, surveys, Probation reviews and Annual performance appraisals ensuring these needs are captured in beneficial trainings for employees and the organization
  • Develop, manage and maintain a Training Calendar, comprising of induction Workshops, in-house trainings, Cross function Team & Focused group sessions, to be delivered on a rolling program, through internal team and external Training sources
  • To ensure that the Transfer of Knowledge to Warid resources under the various Contractual obligations of Vendors are being followed and objectives being achieved through a formal Vendor sponsored Training Plan
  • To ensure an aura of team work, harmony & team building in the whole organization through Cross Functional Team sessions, Employee Events, Educational/Professional Development & Skill enhancement programs
  • Warid Telecom (Pvt) Ltd, a telecommunication company, was established in June 2004 to launch GSM telecommunication services in Pakistan

Education

Graduation -

Punjab University

Intermediate - undefined

Forman Christian College

Skills

  • HR Department Startup

  • HR Budgeting & Forecasting

  • Staff Recruitment & Retention

  • Orientation & On-Boarding

  • Employee Relations

  • HRIS Technologies

  • Training & Development

  • Benefits Administration

  • Performance Management

  • HR Policies & Procedures

  • HR Program/Project Management

  • MS Excel

  • MS Word

  • Microsoft Outlook

  • Power Point Presentation

  • MS Project

  • All MS Office Applications

  • Visio

  • Oracle

  • ERP

  • Creativity

  • Critical Thinking

  • Communication

  • Flexibility

  • Pressure Management

  • Stress Management

Honoursawards

  • Contributed to the Jazz HR team’s successful outsourcing of the Jazz contact center.
  • Contributed to the Veon HR team’s successful completion of restructuring at Amsterdam.
  • Contributed to the Veon HR team’s successful transfer to employee’s and office transfer to Dubai from Amsterdam.

Workshopsseminars

  • Mentors: Time & Stress Management
  • Sidat Hyder: Identifying TNA
  • Golden Blue: Vision of a Winner
  • Farooq Vayani: Advance Excel

Personal Information

  • Date of Birth: 12/25/80
  • Nationality: Pakistani
  • Marital Status: Married

Professionalcompetencies

  • HR Department Startup
  • HR Budgeting & Forecasting
  • Staff Recruitment & Retention
  • Orientation & On-Boarding
  • Employee Relations
  • HRIS Technologies
  • Training & Development
  • Benefits Administration
  • Performance Management
  • HR Policies & Procedures
  • HR Program/Project Management

Timeline

Manager HR Operations

VEON
07.2023 - Current

Expert Digital HR Solutions

Jazz
09.2016 - 06.2017

Executive HR Operations

Jazz
08.2015 - 09.2016

Sr. Executive HR Operations & Services

Warid Telecom (Pvt) Ltd
10.2009 - 02.2012

Executive HR Training & Learning

Warid Telecom (Pvt) Ltd
03.2005 - 09.2009

Intermediate - undefined

Forman Christian College

Graduation -

Punjab University

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Umer Fida Muhammad Khan