Umer Aziz Malik

My responsibilities include:

• Manage the full lifecycle of client implementations, ensuring seamless integration for both new clients and expansions of existing accounts.
• Oversee all phases, from initial scoping to final delivery, ensuring alignment with client objectives and internal timelines.
• Lead client kick-off meetings (in-person or remotely), to set the stage for project success. Effectively communicate project goals, timelines, and expectations, fostering strong client relationships from the outset.
• Collaborate with clients to develop accurate and comprehensive business requirements documents. Ensured all documents were reviewed, approved, and signed off by the client, including overseeing user acceptance testing (UAT) to confirm alignment with client needs.
• Define, set, and manage project plans, adhering to internal processes and timelines. Ensure that both client and company expectations are met, including achieving project goals, timelines, contractor on-boarding, and client engagement metrics.
• Presented and implemented best practice workflows to clients, tailoring recommendations to align with their internal processes.
• Personally engage in the contractor and supplier on-boarding process, ensuring clear communication with both internal and external stakeholders. Monitor progress and addressed any issues to keep the process on track.
• Served as the SME (in multiple domains) for implementation processes, workflows, timelines, and best practices. Provide guidance and expertise to both clients and internal teams, ensuring adherence to best practices and continuous improvement.
• Continuously analyze and refine implementation processes and procedures to enhance efficiency and client satisfaction.
• Facilitate strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
• Collaborate closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.

Responsible for ensuring successful billing system implementations for large key clients involving complex integrations with backend systems via custom interfaces, core software customization, and iterative delivery.
Includes:

• Ongoing technical account management to ensure client needs continue to be identified, defined, and delivered after the initial solution is live. Responsible for managing budget, scope, and resourcing.
• Business analysis of client requirements and business objectives, consultation during solution development, documentation of functional requirements and/or workflow, and the development of clear requirements ready for a developer to create a technical architecture design.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Leadership of globally distributed culturally-diverse teams.
• Ensuring PCI-DSS compliance requirements are met in the development and implementation of hosted payment processing environments.

• My responsibilities include leading a team of 2 to 3 Level 1/2 developers
• This includes conducting daily status meeting, and in turn mentor them in their day to day work
• I am also responsible for code reviews of all everything that my team develops
• I also create technical designs for new features and new implementations of jBilling
• This involves a close interaction with the project managers and senior team leads
• Almost half my time is spent is doing actual development work as well which includes feature development for jBilling
• I am also in-charge of the deployments for the work that the team does.

• My responsibilities at Aurora Solutions include:
• Development of trading systems for different trading platforms available via C# and C++ APIs as well as the FIX protocol, Deltix Technologies, NinjaTrader API, OpenQuant API, MultiCharts & MultiCharts .NET
• Price feed development
• Data integration
• Trader simulation tools
• Backoffice, end of day reporting
• Performance testing, optimization, and analysis
• Human resource management With Aurora Solutions i have gained experience in FX, stocks & futures trading.

• I was promoted to CEO to take the company forward
• My responsibilities have included: - Develop high-quality business strategies and plans ensuring their alignment with short-term and longterm objectives set out by the board of directors
• - Lead and motivate team members to develop a high-performing managerial team that ensures the productivity of all departments
• - Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
• - Make high-quality decisions to advance the business and increase profits
• - Enforce adherence to legal guidelines and in-house policies to maintain the company's legality and business ethics
• - Review financial and non-financial reports to devise solutions or improvements to problems/situations occurring within the organization
• - Build trust relations with key partners and stakeholders and act as a point of contact for all shareholders
• - Analyse problematic situations and occurrences and provide solutions to ensure company survival and growth
• - Maintain a deep knowledge of the technical capabilities and industry standards to make sure that we always remain up to date with the latest and greatest in tech
• - Run projects using standard project management techniques ensuring high-quality deliverability.

• I worked as an internee for the national development complex developing a software for their data acquisition card
• The project was titled as; "Software based Oscilloscope for Data Acquisition card"