Umar Riaz

Truck dispatchers in U.S.

• As a Customer Service Representative in freight management, I handle customer inquiries, coordinate shipments, and ensure timely delivery. I track freight, update clients on delivery status, and assist with route adjustments. Collaborating with dispatchers, drivers, and logistics teams, I resolve issues related to freight handling and documentation while maintaining accurate records. I ensure compliance with regulations and deliver prompt, clear communication to enhance customer satisfaction and support smooth freight operations

As a part-time administrative assistant in the aviation industry, I support daily operations while pursuing studies in the field. My responsibilities include managing administrative tasks such as scheduling, data entry, and maintaining records for the organization. Additionally, I assist new students by providing guidance on course materials, answering questions, and ensuring a smooth onboarding experience. I actively contribute to team efforts by organizing resources, coordinating with instructors, and ensuring clear communication between staff and students. This role allows me to apply my academic knowledge in a real-world environment while honing my administrative skills and customer service abilities.