Umar Latif

Collections officers are responsible for managing the collection of outstanding debts from clients and customers. They are hired by businesses and collections agencies to inform customers of their overdue bills and attempt to collect payment to mitigate company losses.

• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Writing final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.

Responsible for collecting market data and evaluating information from diverse market sources. Analyzing quantitative information to support and review new and existing marketing and sales strategies.

Duties

• Field visits with interviewers for process checks.
• Field visits with clients for accompaniments.
• Field visits to check & re-confirm validation of our representatives.
• Creating and produce market research reports on specific projects.
• Making recommendations to senior managers based upon research findings.
• Having to deal with commercial team.
• Defining target markets and opportunities within them.
• Processing and analyzing raw data into reports for senior managers.
• Work with external data suppliers regarding data accuracy and integrity.
• Responsible for the development of client reports on current trends.
• Making sure that methods of data collection are effectively and accurate.
• Designing effective questions format based on activity objectives and market knowledge.

KEY SKILLS AND COMPETENCIES

• Can coordinating qualitative research studies like D2D,B2B.
• Confident telephone manner and face to face skills when doing research.
• Comprehensive knowledge of Word, Excel, PowerPoint.
• Ability to work well with numbers and analyze complex data.
• Following 'best practice' in research design and documentation.
• Knowledge of consumer behavior and why they buy certain brands
• In-depth knowledge of market research tools and databases.
• Ability to work in a structured and organized manner.
• Experience of quantitative and qualitative research.
• Confidently communicate market research insights to influence business decisions.

AREAS OF EXPERTISE

• Market research
• Data analysis
• Consumer trends
• B2B
• Competitive Intelligence
• Field surveys
• Competitor analysis

Responsibilities include

planning, directing, and reviewing the work of an organizational unit; managing staff workload; establishing performance requirements and technical standards; overseeing Bureau/Office surveying projects or services; managing the planning, surveying and construction of City projects and utilities; providing professional surveying and technical guidance, and supervision to staff; collaborating with other surveying staff to deliver services, develop policies and procedures, complete projects, and signing and sealing Records of Surveys, legal descriptions and Final Proof Surveys.

Responsible for preparation of computerized Electoral Rolls on given software by NADRA.