Umar Hayat
Software Quality Assurance Engineer
Summary
Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Software Quality Assurance Engineer
APP IN SNAP (Private) Limited
Gulberg Greens/Islamabad
03.2022 - Current
- Planned, created, maintained, executed E2E tests, test plans, cases and matrix.
- Major projects worked on - Federal corps forces salary and helpdesk system.
- Worked on testing of different ticketing portals, commerce sites, helpdesk solutions, property management systems.
- Evaluated and documented actual test results against expected results.
- Tested propriety web based application for medical imaging software.
- Mobile and tablet device testing.
- Completed regression, positive, negative, integration and functional testing to produce a bug free product.
- Worked with business users to validate application meets their needs.
Support Executive
APP IN SNAP (Private) Limited
Gulberg Greens/Islamabad
06.2020 - Current
- Coordinated priority of support work based on client and business needs.
- Support to the license system (KP) and (ITP).
- Tracked inbound support tickets to provide clear resolutions to customers.
- Maintained composure when faced with difficult customer situations.
- Captured customer feedback to communicate to superiors for ongoing improvement.
- Some major support programs for Helpdesk Management System, Traffic Challan System & Forces Helpdesk Systems.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
Director Operations
Snuka BPO
Islamabad
03.2015 - 05.2020
- Planned, directed, built and implemented the Exchange's call center operation.
- Staffed the call center with 200+ customer service representatives responsible for processing Medicaid and Affordable Health Care Act applications.
- Established business processes with Insurance carriers and state agencies' call centers.
- Incorporated process improvement and quality assurance processes into daily business operations.
Project Coordinator
Electro Industries LLC
Dubai
01.2014 - 11.2015
- Handling International Clients Helping in Coordination of Stand Buildings
- Active bidding for new projects.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
Procurement Officer
Electro Industries LLC
Dubai
04.2013 - 01.2014
- Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
- Prepare and process purchase orders for suppliers.
- Maintain records of goods ordered and received.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Web Content Writer
Pinpoint
Islamabad
12.2010 - 02.2013
- Researched to develop thorough understanding of unfamiliar topics, competitors, industries and processes to present fresh, new angles and ideas within written content.
- Developed and edited informative, highly engaging, concise content for company websites and social media platforms customized for target audiences and company campaign objectives.
- Interspersed thematic, frequently-searched keywords to optimize articles for search engine results and performed additional SEO-related tasks to maximize traffic to website.
- Communicated with clients via phone and e-mail, conducting in-depth research during client interviews to determine proper writing tone and style according to client needs.
- Provided writing support in fast-paced environment for variety of public-facing materials.
Education
Computer Science
The CIty School
Islamabad,Pakistan 06.2007 - 11.2009
ICom - Accounting And Finance
Jinnah Institute Of Information Technology (JIIT)
Rawalpindi, Pakistan 05.2010 - 05.2012
Bachelor of Commerce - Accounting
Allama Iqbal University
Islamabad, Pakistan 01.2014 - 12.2016
Skills
QA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Software Quality Assurance Engineer
APP IN SNAP (Private) Limited
03.2022 - Current
Support Executive
APP IN SNAP (Private) Limited
06.2020 - Current
Director Operations
Snuka BPO
03.2015 - 05.2020
Bachelor of Commerce - Accounting
Allama Iqbal University
01.2014 - 12.2016
Project Coordinator
Electro Industries LLC
01.2014 - 11.2015
Procurement Officer
Electro Industries LLC
04.2013 - 01.2014
Web Content Writer
Pinpoint
12.2010 - 02.2013
ICom - Accounting And Finance
Jinnah Institute Of Information Technology (JIIT)
05.2010 - 05.2012
Computer Science
The CIty School
06.2007 - 11.2009
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