Umair Zia

➢ In charge for Middle East & Red Sea Sectors

➢ Conducting daily customer service meetings

➢ Preparing quarterly reports for overall business

➢ Negotiating / accepting / planning cargo from oversea agents

➢ Checking / signing of BLs in absence of authorized person

➢ Create bookings in system Software’s / NVOCC

➢ Developing and maintaining trade in the following

➢ Regions: SDPZU, JOAQB, DJJIB, SADMM, YEMKX, YEADE, SAJED, SARUH, EGSOK, EWSWK, JEA & India Sectors plus all ICD’s Haulage

➢ Developing and creating good working relation with Agents.

➢ Pricing and costing

➢ Preparing and maintaining MRG with Agents

➢ Booking approvals

➢ Agency development

➢ Tariff finalization and system update.

➢ ICDs (India) Tariff finalization

➢ Containers Trading in China

➢ Ensured processes are followed for smooth execution of business ➢ Reporting management about monthly revenue & income

➢ Monthly Export loading 3000 plus containers in all sectors.

➢ Calls/Chat/Emails Evaluations

➢ Case Study and Findings.

➢ Evaluate the Risk factor to avoid Charge back.

➢ Weekly Reporting of productivity to the Line Manager.

➢ Evaluate the Key words on email communications.

➢ Coordinate with Sales Team for the Payments.

➢ Provide Feedback to the Sales Team on timely manner.

➢ Export shipments handling at KPT and QFS through Email and Telephonic Media.

➢ Prepared Import and Export documentation by Air shipments.

➢ Handling Billing and Finance in Sialkot International Container Terminal.

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution

• Performed duties and provided service in accordance with established operating procedures and company policies.
• Established performance and service goals and held associates accountable for individual performance.
• Updating status reports for Clients, receiving creative changes form clients, relaying those changes to creative Staff.
• Daily Responsibilities involve maintaining and growing Client Relationship and Managing Client Expectations.
• Analyze Market and help Advertiser Develop Business Goal for their goods and services.
• Provide regular updates to Clients on the progress of Customer Service Projects and Campaigns that directly affect each Client.
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.

➢ To make Business Relation with Car Dealers & Rentals of the assigned Market.

➢ To Attract Different Companies, Organization & Individuals as well towards ICM JAPAN.

➢ To provide them Solutions.

➢ Cold/Calling.

➢ Team Leading.

➢ Multi-tasking.

➢ To take care of Clients each & every need.

➢ To provide them the best.

➢ To Grab Maximum Orders.

➢ To Increase no of Customer & Sales.

➢ To Guide Team mates regarding to their Issues